Unable to access Ward and Stake Directories

Discussions about the Ward Directory and Map tool on churchofjesuschrist.org.
jonesrk
Church Employee
Church Employee
Posts: 2361
Joined: Tue Jun 30, 2009 8:12 am
Location: South Jordan, UT, USA

Re: Unable to access Ward and Stake Directories

#11

Post by jonesrk »

jdlessley wrote:
rcowin wrote:Need a phone number to call as I cannot connector my Ward or stake directory
First check to see if your membership record number (MRN) is recorded in your Church Account profile in the Membership section (https://account.churchofjesuschrist.org/membership) as stated in the post before your post. If it is, then contact your ward clerk who can get you the contact information for the Global Service Department (GSD).
Also check and see if others in your ward are having issues. That can help isolate if it is a data problem with something in your unit vs an issue with your account.
Sidwellrobertw
New Member
Posts: 1
Joined: Wed Jul 08, 2020 2:39 pm

Re: Unable to access Ward and Stake Directories

#12

Post by Sidwellrobertw »

I'm also not able to get to the directory on my Mac, using either Safari or Chromium. Donations and Calendar works fine. MRN is correct. Directory works fine on my Windows laptop with Firefox. Any other suggestions?
mevans
Senior Member
Posts: 2049
Joined: Tue May 22, 2012 1:52 pm
Location: California, USA

Re: Unable to access Ward and Stake Directories

#13

Post by mevans »

Sidwellrobertw wrote:I'm also not able to get to the directory on my Mac, using either Safari or Chromium. Donations and Calendar works fine. MRN is correct. Directory works fine on my Windows laptop with Firefox. Any other suggestions?
What do you mean by you can't get the directory? Is the option missing from the menu or is the page not loading? If the page isn't loading, can you describe what happens, or provide a screen shot? My experience is that the new "Directory and Map" website has never worked very well and quite frequently gives errors. Sometimes it requires a few tries.

I have noticed more problems with the directory in particular since the church recently introduced its new authentication mechanism. If you haven't already, try clearing your cache and cookies and see if that works better. I would also recommend making sure that you are correctly logged in to the church website (i.e., it shows your name at the upper right beneath "My Account and Ward" before trying to go to the directory. I find I have to sign in and then sign in again in order for it to work (it used to not work at all for me, so that's progress).
eva55wink
New Member
Posts: 1
Joined: Mon Oct 26, 2020 12:25 pm

Re: Unable to access Ward and Stake Directories

#14

Post by eva55wink »

Cannot connect to my ward directory. Is this the improvement they were working on last night?
russellhltn
Community Administrator
Posts: 34417
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Unable to access Ward and Stake Directories

#15

Post by russellhltn »

eva55wink wrote:Cannot connect to my ward directory. Is this the improvement they were working on last night?
Working fine for me now.

There has been a number of issues that require uses to clear the cookies. I'd suggest testing in incognito mode first. If that works, then there's a cookie issue.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
8812chris
New Member
Posts: 2
Joined: Sun Dec 13, 2020 5:05 pm

Re: Unable to access Ward and Stake Directories

#16

Post by 8812chris »

I have made attempts to updates , but I have had no success
lajackson
Community Moderators
Posts: 11460
Joined: Mon Mar 17, 2008 10:27 pm
Location: US

Re: Unable to access Ward and Stake Directories

#17

Post by lajackson »

8812chris wrote:I have made attempts to updates , but I have had no success
To update what? You are only able to update your phone and email address. Your ward clerk updates everything else, including your address.
papasams
New Member
Posts: 1
Joined: Thu Jan 19, 2023 6:27 pm

Re: Unable to access Ward and Stake Directories

#18

Post by papasams »

I am unable to access my Ward and Stake Directories. I am on a mission and also have both Stake and Ward out of unit needs.
russellhltn
Community Administrator
Posts: 34417
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Unable to access Ward and Stake Directories

#19

Post by russellhltn »

papasams wrote: Thu Jan 19, 2023 6:28 pm I am unable to access my Ward and Stake Directories. I am on a mission and also have both Stake and Ward out of unit needs.
Since you're on a mission, it's probably best to talk to the mission office. They should be able to get you access to the wards you're serving in.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
rmrichesjr
Community Moderators
Posts: 3827
Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon, USA

Re: Unable to access Ward and Stake Directories

#20

Post by rmrichesjr »

There might be an issue with the software involved. A senior missionary couple in my ward reported that even after they had been added as out-of-unit members to my ward and waiting for data to sync, they could see the ward information either in the browser or the app but not the other.
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