Help accessing account

Any discussions around the Gospel Living App on various mobile devices.
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Help accessing account

Postby JennaKHWilson » Tue Jun 30, 2020 6:58 pm

When I try to set up my son´s account, it says his membership number is already associated with an online account. Anyone know how I fix this. When I try username recovery, I get a link to reset my password. I guess because our phone numbers are the same, but I can access my account just fine.

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Re: Help accessing account

Postby rmrichesjr » Tue Jun 30, 2020 7:29 pm

The second post here has the answer, in the last paragraph of the post: ... 92&t=30383

scgallafent wrote:...

If you cannot recover your account using the email address or mobile phone number, you will need to contact your ward or branch clerk and ask them for information on how to contact the Global Services Department. You will then need to contact the GSD for assistance in recovering the account.

That topic/thread is at the top of the Church Account forum, which is right below the Mobile Applications forum.

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