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delete Non-Member Record

Posted: Sun Jul 19, 2020 8:11 am
by danielpfeifer
Hello together

I tried to Create an Member record of a new born child. Somehow I could not do it right, so I created a "NON-MEMBER Record, who is related so a Member".
Now I wanted to correct this and I tried to create this Member Record right. But it says, that there is am Double-Record and I should correct it.
It shows me the wrong Record, but in the member-List of the ward I can not find this Record.
How can I delete this former created Record or How can I even find it??

Excuse my English
Greetings from a desperate Ward Clerk

Re: delete Non-Member Record

Posted: Mon Jul 27, 2020 7:39 am
by mikebeth16
In case you haven't found a solution yet, you can call the help line at [telephone number redacted*]. I don't have experience with your specific question, but they can walk you through it.

*Moderator note: The Global Service Department (GSD) has asked us not to publish the telephone number in the forum.

Re: delete Non-Member Record

Posted: Mon Jul 27, 2020 2:43 pm
by drepouille
The primary contact for training and helping a ward clerk is the stake clerk. A ward clerk may of course call the Global Service Center, but he must call the appropriate telephone number for his area and country. The number for the USA is not appropriate for other countries.