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Re: Wireless Access Point Serial Numbers

Posted: Mon Sep 28, 2020 9:59 pm
by lajackson
russellhltn wrote:I'd call again Monday during UT working hours. The day crew may have some additional tricks up their sleeves.
Great suggestion, and I did it. Alas, even the A-Team has no way to recover the serial numbers.

They did happen to mention that when they assist with a firewall swap they take a screen shot of the Access Point page so that they can add the wireless access points back in to the system. As I mentioned earlier, I wish I had thought of that myself. And there is not a "change the serial number" option. You just add the new firewall, set it up, and then ask the GSD to delete the old firewall.

The FM Group stepped right up and offered to gather the serial numbers from the attic. But I recruited an extraordinarily heroic and brave assistant to explore the jungle with me. We spent the afternoon in the attic and found the WAPs. That was a trick. They were well hidden. But find them we did, gathered the serial numbers, got them into TM and all is well again.

Although Liahona has returned, there is still an option to access Meraki Setup at each of the access points. Of course, neither I no anyone else has guessed the password to the Meraki cloud. I hope the Meraki registration option goes away now that the boxes are properly registered through the firewall. Perhaps in a day or two everything will settle down.

Re: Wireless Access Point Serial Numbers

Posted: Mon Sep 28, 2020 10:03 pm
by russellhltn
lajackson wrote:Although Liahona has returned, there is still an option to access Meraki Setup at each of the access points. Of course, neither I no anyone else has guessed the password to the Meraki cloud. I hope the Meraki registration option goes away now that the boxes are properly registered through the firewall. Perhaps in a day or two everything will settle down.
A power-off reboot of the whole thing may speed things up.

Re: Wireless Access Point Serial Numbers

Posted: Tue Sep 29, 2020 6:38 am
by drepouille
russellhltn wrote:I'd call again Monday during UT working hours. The day crew may have some additional tricks up their sleeves.
That is what I did when I was not satisfied with the first answer I received concerning the Windows local user accounts disappearing from the login screen. The day shift answer was supremely better than the night shift answer.
lajackson wrote:They did happen to mention that when they assist with a firewall swap they take a screen shot of the Access Point page so that they can add the wireless access points back in to the system.
As soon as I read your first message on this subject, I immediately opened TM, and copied and pasted all my WAP serial numbers into an email to my STS. So now we both have that info.

Re: Wireless Access Point Serial Numbers

Posted: Tue Sep 29, 2020 11:35 am
by russellhltn
lajackson wrote:I do not believe any of our FHC printers have static IP addresses.
That's unusual for two reasons. First, assuming these printers are on the network and not attached via USB, how do the computers find the printers if their IPs keep changing?

Second, the Family History Department wants to monitor the printer they sent so as to send supplies when it runs low. To do that, the printer has to be at a fixed 10.x.x.x IP that's registered with them.

It's possible that the static IP is programmed into the printer instead of the firewall. But that still would create problems if the IP range changed because the firewall was "added" instead of "replaced".

Re: Wireless Access Point Serial Numbers

Posted: Tue Sep 29, 2020 9:44 pm
by lajackson
russellhltn wrote:
lajackson wrote:I do not believe any of our FHC printers have static IP addresses.
That's unusual for two reasons.
I suppose i need to look into it. I know the IP addresses were not reserved in TM.