"Locked" Emails
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"Locked" Emails
I haven't been able to find anything on this yet, so I'm not sure how widespread the issue is. In Member Tools there are a number of our members whose emails are seemingly randomly showing up in orange with a lock icon next to their names (see attached). As far as I can tell it hasn't limited me from emailing them, however one of our members reported that his wife was not able to join our live-streamed sacrament meeting today and they suspect that the "lock" on her email is responsible.
Thanks in advance for any enlightenment on this.
Thanks in advance for any enlightenment on this.
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Re: "Locked" Emails
It would be a factor only if you were using the church webcast system and set it to "private". Then a Church Account has to be used to access it. However, I'm not sure as an issue with email would do it since I'm told even non-member accounts can assess it.jncarpenter wrote:however one of our members reported that his wife was not able to join our live-streamed sacrament meeting today and they suspect that the "lock" on her email is responsible.
I'm not sure about Member Tools, but in the on-line directory. the lock just means it's been set to private.
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- sbradshaw
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Re: "Locked" Emails
The lock icon means that the email address is set to Private visibility. You're able to see that email address because you have a leadership calling in the ward, but other regular ward members won't be able to see it (so the lock serves as a reminder to be careful in how it's shared).
Samuel Bradshaw • If you desire to serve God, you are called to the work.
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Re: "Locked" Emails
I am our Ward Clerk. I have a member whos email shows up as restricted like that, but she has set it to stake visibility - So it should be available to everyone. I deleted the email address, allowed time for everything to sync up and verified it was absent. I re added the address, let everything sync up, but when it showed up the address was still synced. Has anyone else had this issue? Thx
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Re: "Locked" Emails
Are you sure you're looking at the same email? There's two: household and personal.gordonsmith4 wrote:I am our Ward Clerk. I have a member whos email shows up as restricted like that, but she has set it to stake visibility - So it should be available to everyone.
Also check the household privacy limit. Unless it's set for stake, everything in the household will be limited regardless of setting.
Lastly, privacy setting is separate from the email itself, so no surprise that delete/add didn't change anything.
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Re: "Locked" Emails
My father is having the same problem. Email has an orange lock symbol and can’t access streamed church meetings. I reset everything and all the privacy settings and still nothing. Let us know if this gets figured out!
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Re: "Locked" Emails
Your father's email privacy is set to leader only.maryholje wrote:My father is having the same problem. Email has an orange lock symbol and can’t access streamed church meetings. I reset everything and all the privacy settings and still nothing. Let us know if this gets figured out!
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Re: "Locked" Emails
But that shouldn't affect access to the video streams.scgallafent wrote:Your father's email privacy is set to leader only.maryholje wrote:My father is having the same problem. Email has an orange lock symbol and can’t access streamed church meetings. I reset everything and all the privacy settings and still nothing. Let us know if this gets figured out!
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
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Re: "Locked" Emails
Try the following: in the LDS Tools app navigate to your contact information > click on the “Edit “ link in the upper right hand corner > scroll down to the bottom of the page > click on “Personal Multiple Values” change the “Email” to “Stake Visibility”. See if that works.
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Re: "Locked" Emails
I’m having the same problem. My orange locked email is incorrect and though it appears correctly as the household email my group emails for Relief Society cannot be delivered. (Because they’re going to this incorrect locked address) Privacy is set to Stake. Please help.