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Re: Church provides a new Zoom Account to local units

Posted: Fri Dec 11, 2020 3:49 pm
by jebdaddy
I am a stake assistant technology specialist and 1st counselor of the bishopric. Is my understanding correct that only the STS can setup the ward accounts then? The letter sent today made it seem that each ward technology specialist could set it up. I do not see the Zoom option when I access the meet.churchofjesuschris.org link provided in the letter posted today.
Mikerowaved wrote:To take the mystery out of it, here are a couple screenshots for creating a Zoom account.

Zoom creation 1.jpg
Zoom creation 2.jpg

As was mentioned, you'll only see the Zoom option if you're an STS. My stake has 8 wards, so my limit is 9 accounts. The "Unit" dropdown has the stake name plus all 8 wards listed. I can create one account per ward and assign an email address to it. Each account created needs a unique email address, so the best option might be for a ward to create their own email/gmail address to use for this. Give that email address to the STS and he can create a Zoom account for you.

Re: Church provides a new Zoom Account to local units

Posted: Fri Dec 11, 2020 3:57 pm
by bartj
Yes, only an individual with the Stake Assistant Clerk - Technology Specialist calling can create Zoom accounts. There is an Assistant Technology Specialist calling, individuals with this calling cannot active accounts.

Re: Church provides a new Zoom Account to local units

Posted: Fri Dec 11, 2020 4:09 pm
by scgallafent
sdespain wrote:Does it take overnight for the STS calling to sync across the systems?
For this system, the calling should be visible almost immediately after it is recorded. There is typically a delay of 100 to 150 milliseconds unless there is an issue with one of the intermediate systems.

Re: Church provides a new Zoom Account to local units

Posted: Fri Dec 11, 2020 4:22 pm
by jebdaddy
Thank you! Getting in contact with my STS now.
bartj wrote:Yes, only an individual with the Stake Assistant Clerk - Technology Specialist calling can create Zoom accounts. There is an Assistant Technology Specialist calling, individuals with this calling cannot active accounts.

Re: Church provides a new Zoom Account to local units

Posted: Fri Dec 11, 2020 4:22 pm
by sdespain
scgallafent wrote:
sdespain wrote:Does it take overnight for the STS calling to sync across the systems?
For this system, the calling should be visible almost immediately after it is recorded. There is typically a delay of 100 to 150 milliseconds unless there is an issue with one of the intermediate systems.
OK, well then it is not working for me then. I am the Stake Clerk and I also have the STS calling and when I go to the meet site, all I get is the "Congratulations, your new Google Account is available!" I do not have any options to create the zoom accounts.

Thanks for your help

Re: Church provides a new Zoom Account to local units

Posted: Fri Dec 11, 2020 4:49 pm
by jonesrk
sdespain wrote:
scgallafent wrote:
sdespain wrote:Does it take overnight for the STS calling to sync across the systems?
For this system, the calling should be visible almost immediately after it is recorded. There is typically a delay of 100 to 150 milliseconds unless there is an issue with one of the intermediate systems.
OK, well then it is not working for me then. I am the Stake Clerk and I also have the STS calling and when I go to the meet site, all I get is the "Congratulations, your new Google Account is available!" I do not have any options to create the zoom accounts.

Thanks for your help
Your STS calling has been in the system since 11:40 Mountain time. I'm not sure if having 2 callings is causing the issue.

Re: Church provides a new Zoom Account to local units

Posted: Fri Dec 11, 2020 5:59 pm
by ehaderlie
I am the Stake Executive Secretary and I was sent the activation by my stake STS. I was able to activate my account; however, when I try to log in to zoom now with that account it says "You cannot log into your Zoom account using this method. Contact your IT administrator for instructions. (2,025)". Any suggestions?

Re: Church provides a new Zoom Account to local units

Posted: Fri Dec 11, 2020 6:49 pm
by bartj
It does appear as though having multiple callings assigned to a single individual is causing some issues in the account creation process. We are working on resolving this. Sorry for the inconvenience.

Re: Church provides a new Zoom Account to local units

Posted: Fri Dec 11, 2020 7:36 pm
by collinc
Anyone figured out the following error yet?

Error
System cannot find the church units you are associated with. Please try again later.

Re: Church provides a new Zoom Account to local units

Posted: Fri Dec 11, 2020 8:31 pm
by russellhltn
I notice the direction for transferring a church account requires inputting the existing email as the new church account. If this is a personal email address, that would seem to create long-term issues as callings change and members move.