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Member Tools locked into "Choose a Pin"

Posted: Tue Dec 15, 2020 7:34 am
by lwlucy
As I log into member tools I am asked to choose a pin. After doing this, the only option is to sign out. I sign out and then it goes through "updating" and comes back to the "Choose a Pin" screen. It seems locked into this. I have uninstalled and reinstalled it and it continues to happen. I have a Samsung S7 phone. The same thing happens on my husband's Member Tools app.

Re: Member Tools locked into "Choose a Pin"

Posted: Tue Dec 15, 2020 6:28 pm
by davesudweeks
I noticed you posted this in the iPhone topic, but I believe the Samsung is running Android, correct? I think this was a bug in an older version of the Member Tools app (Android, and maybe iOS as well - I don't use iOS). I recommend you install the latest version of the app and see if that doesn't fix the problem.

Re: Member Tools locked into "Choose a Pin"

Posted: Tue Dec 15, 2020 7:44 pm
by russellhltn
davesudweeks wrote:I noticed you posted this in the iPhone topic, but I believe the Samsung is running Android, correct?
Moved.

Yes, do make sure you have the most current version of Member Tools.

Re: Member Tools locked into "Choose a Pin"

Posted: Wed Dec 23, 2020 7:58 am
by hoggdoug
I have the same problem. Running Android on Samsung A10. Have updated numerous times withut success. Now what do you suggest?

Re: Member Tools locked into "Choose a Pin"

Posted: Wed Dec 23, 2020 1:44 pm
by kelvernon
I have the same problem. Running Android on Samsung Note8. Have updated numerous times without success. Now what do you suggest?