iPhone 11/12 and iPad won’t sync
-
LadyAngelica
- New Member
- Posts: 3
- Joined: Sun Feb 28, 2021 1:56 pm
Re: iPhone 11/12 and iPad won’t sync
The old user name did contain 3 numbers in it. My father-in-law had used it for months. Anyway, the new user name is only letters.
-
russellhltn
- Community Administrator
- Posts: 35822
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: iPhone 11/12 and iPad won’t sync
Curious. I wouldn't think numbers would create an issue. Any spaces or punctuation could create issues. Likewise a username that might be a computer "reserved word".ladybieques wrote:The old user name did contain 3 numbers in it. My father-in-law had used it for months. Anyway, the new user name is only letters.
Thanks for letting us know what worked.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
-
jenniferwilson77
- New Member
- Posts: 1
- Joined: Sun Jun 13, 2021 8:56 pm
Re: iPhone 11/12 and iPad won’t sync
Did anyone figure out how to fix this? My daughter and I can’t sync our phones and when I logged out, it just says updating and then freezes.
-
dclong60
- New Member
- Posts: 1
- Joined: Sun Jun 20, 2021 10:05 am
Re: iPhone 11/12 and iPad won’t sync
I have an iPhone 10 and I can't get it to sync or update. My last successful update was April 16, 2021
I have uninstalled and installed several times. Nothing fixes the problem.
I am a 1st councilor in the bishopric and use the app often.
I have uninstalled and installed several times. Nothing fixes the problem.
I am a 1st councilor in the bishopric and use the app often.
-
rshiflet
- New Member
- Posts: 1
- Joined: Sun Sep 12, 2021 11:57 am
Re: iPhone 11/12 and iPad won’t sync
I had to uninstall the app, reboot the phone, reinstall the app and it updated just fine.