ServiceNow not allowing login

Use this forum to discuss issues that are not found in any of the other clerk and stake technology specialist forums.
steveh
New Member
Posts: 3
Joined: Mon Feb 15, 2021 7:52 am
Location: Arizona

ServiceNow not allowing login

#1

Post by steveh »

When I try to open up a support ticket by going to Contact Us, it takes me to the login screen for https://servicenow.churchofjesuschrist.org. If I am already logged in to the Church LCR site, it tries to process my login then automatically goes to the you are logged out screen. If I try http://servicenow.churchofjesuschrist.org and enter my credentials, it does the same thing. I have tried this on multiple computers and browsers and have cleared the cache and browsing history, etc. Is this site unavailable or do I have something going on with my account? I am a Ward Clerk.

Thank you,
Steve
russellhltn
Community Administrator
Posts: 31316
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: ServiceNow not allowing login

#2

Post by russellhltn »

What are you trying to get access to? I'm not aware of any clerk things going on at ServiceNow.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
eblood66
Senior Member
Posts: 3624
Joined: Mon Sep 24, 2007 9:17 am
Location: Cumming, GA, USA

Re: ServiceNow not allowing login

#3

Post by eblood66 »

steveh wrote:When I try to open up a support ticket by going to Contact Us, it takes me to the login screen for https://servicenow.churchofjesuschrist.org. If I am already logged in to the Church LCR site, it tries to process my login then automatically goes to the you are logged out screen. If I try http://servicenow.churchofjesuschrist.org and enter my credentials, it does the same thing. I have tried this on multiple computers and browsers and have cleared the cache and browsing history, etc. Is this site unavailable or do I have something going on with my account? I am a Ward Clerk.
After logging into LCR if I select Contact Us it displays 'Loading...' for a few moments and then it displays the screen with contact information and the option to create a case. I don't see a login screen at any point. I'm a Stake Finance Clerk. Since you've already cleared cache and cookies, I'm not sure what to suggest. I do note that it goes to https://servicenow.churchofjesuschrist.org/gsc?lang=eng rather than just https://servicenow.churchofjesuschrist.org.
russellhltn wrote:What are you trying to get access to? I'm not aware of any clerk things going on at ServiceNow.
The Contact Us option in LCR sends you to ServiceNow and gives you the option to open a case and let's you see any open tickets you have.
steveh
New Member
Posts: 3
Joined: Mon Feb 15, 2021 7:52 am
Location: Arizona

Re: ServiceNow not allowing login

#4

Post by steveh »

I get this when I click Contact Us. I was trying to create a support ticket like I have in the past.
glhaynie
New Member
Posts: 1
Joined: Sat Feb 27, 2021 11:38 am

Re: ServiceNow not allowing login

#5

Post by glhaynie »

I am getting this same behavior. It logs me out whenever I click on Contact Us.
jdlessley
Community Moderators
Posts: 8720
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: ServiceNow not allowing login

#6

Post by jdlessley »

I am seeing nearly the same thing. The difference is the page says I am logged out but I am not actually as long as I have other open browser tabs to site pages that require a Church Account sign-on. Only the Service-Now page is signed out - strange.

I have submitted feedback using the online page feedback link. I am expecting a return message to contact the Global Service Department. This has been the standard response I have been getting over the past year and a half to two years submitting feedback trouble reports. The people at the GSD are pretty good at following through and submitting a trouble ticket for website issues that don't involve browser cookies and/or browser cache.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?
steve.c.huang
New Member
Posts: 1
Joined: Tue Mar 02, 2021 1:56 pm

Re: ServiceNow not allowing login

#7

Post by steve.c.huang »

I'm seeing the same thing. When I click on Contact us, it just goes to a login page but immediately says that it logged me out.

Logout succeeded
Logout successful
You have successfully logged out.

I haven't even logged in yet.
jdlessley
Community Moderators
Posts: 8720
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: ServiceNow not allowing login

#8

Post by jdlessley »

jdlessley wrote:I have submitted feedback using the online page feedback link.
They are working the issue.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?
jbnicoll
New Member
Posts: 1
Joined: Thu Jun 03, 2021 9:38 pm

Re: ServiceNow not allowing login

#9

Post by jbnicoll »

Exact same behavior happening today. I cannot enter a ticket because of this behavior.
wyattwilson
New Member
Posts: 1
Joined: Sun Jun 06, 2021 9:36 am

Re: ServiceNow not allowing login

#10

Post by wyattwilson »

Having the same issue. Is there a phone number? I've never opened a ticket before. Thanks.
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