Member Tools app not working

[MichaelAnderson74074]

When I call using Member tools the name listed as the caller on my phone is incorrect while the name listed on the person that I am calling is correct.

[caillines]

Is the same phone number listed on multiple people's member record/profile?

[jul.ellis4@gmail.com]

Mine doesn't work for Android. Keeps saying it's unavailable..

[lymanrr]

LDS Tools is not responding (iOS 17.2.1). Member callings are repeated multiple times in their directory listing. Missionaries assigned to our ward remain in the list after being transferred (it currently shows between 8 and 12 missionaries, but I can’t give you an accurate number since it won’t show me the list now). Version 4.10.2 (8425)

[caillines]

LDS Tools is not responding (iOS 17.2.1). Member callings are repeated multiple times in their directory listing. Missionaries assigned to our ward remain in the list after being transferred (it currently shows between 8 and 12 missionaries, but I can’t give you an accurate number since it won’t show me the list now). Version 4.10.2 (8425)

Try logging out of the tools app and then back in again to force it to do a data refresh. That normally fixes most of those types of issues.

[earlgreen]

I cannot function as a ward missionary because LDS tools will not work. The only way to communicate with the other missionaries is to individually text them. The same message that I could if I could access the organization and other things that. Are supposed to be working on LDS tools. What needs to happen to make this function so that I can do my duty?

[lajackson]

I cannot function as a ward missionary because LDS tools will not work. The only way to communicate with the other missionaries is to individually text them.

As convenient as it is to have (and it is now called Member Tools), somehow we managed to do without it for 190 years or so.
but I understand your frustration. Perhaps speaking with a more experienced member will give you some ideas on how to communicate until Member Tools is capable of doing what we all wish it would do.

In the meantime, it is outside of our power to do anything about it. Please do not let a simple thing such as technology keep you from fulfilling your calling.

[bj1935]

Member tools app has been discontinued try LDS tools app on your cell phone it worked for me

[russellhltn]

Member tools app has been discontinued try LDS tools app on your cell phone it worked for me

The Tools app was renamed from "LDS Tools" to "Member Tools" some time back. It's part of the drive to avoid shortening the name of the church.

Member Tools is the current name.