Member Tools app not working
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- New Member
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Member Tools app not working
The Member Tools app isn't working. It says updating for several minutes, then says it's not available and to try again later.
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- New Member
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- Joined: Sun Jun 06, 2021 4:23 pm
Re: Member Tools app not working
Same issue here.
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- New Member
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Re: Member Tools app not working
Mine has been doing the same thing for about a month. I have deleted and reloaded multiple tiles without success. I’ve made sure that my phone is up to date but nothings seems to work.
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- Senior Member
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- Location: Washington, USA
Re: Member Tools app not working
Sundays tend to be difficult days for the church servers. I recommend you try again during the week and see if the issue is resolved.
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- New Member
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Re: Member Tools app not working
Not working here either. This app has been terrible the last year.
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- New Member
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Re: Member Tools app not working
Same here. I have tried it at home and during the week with no success.
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- New Member
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- Joined: Sun Jun 13, 2021 7:40 am
Re: Member Tools app not working
I’m in the same boat. I’ve tried multiple times this week, and the past month, to update member tools. At first I thought it was that the church and then the hotel WiFi that wasn’t able to handle the request. But I’ve tried twice this week from home and had no success. Anybody have a work around?
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- Community Moderators
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Re: Member Tools app not working
Has anyone reporting the issue in this thread tried turning on airplane mode on their device to turn off both WIFI and cellular service, opening Member Tools, and then turning off airplane mode to start the sync after the app has completely loaded?
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
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- New Member
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Re: Member Tools app not working
The suggestion of turning off wifI/cellular does not work for me. The tool will not open past the login page if it cannot connect to the internet so I cannot even sign in. I just had a ward change, so perhaps the bug, for me, was when I changed wards.
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- New Member
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- Joined: Mon Jun 21, 2021 1:31 pm
Re: Member Tools app not working
In members tools- my Directory only shows a few names. This has happened before whenever it updates it only updates with a limited amount of names.