I need to rescue my sister account and password!!!!!

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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Ella830
New Member
Posts: 2
Joined: Fri Jul 09, 2021 11:30 pm

I need to rescue my sister account and password!!!!!

#1

Post by Ella830 »

My sister's account and password can't log in
The mailbox she used to use was deleted
The mobile phone number has been changed
So she couldn't log in
I don't know who to ask for help
She needs to get her account number and password back
jdlessley
Community Moderators
Posts: 8777
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: I need to rescue my sister account and password!!!!!

#2

Post by jdlessley »

There is a thread, the first thread of the forum Church Account, titled PLEASE READ FIRST: Answers to Most Church Account Problems that provides information on recovering accounts. Check the fourth post dated Apr 19, 2021, for some updated information that may help.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?
Ella830
New Member
Posts: 2
Joined: Fri Jul 09, 2021 11:30 pm

Re: I need to rescue my sister account and password!!!!!

#3

Post by Ella830 »

The third option did not help
Because her mailbox was deleted by YAHOO
She hasn't been in for too long and has been deleted
russellhltn
Community Administrator
Posts: 31522
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: I need to rescue my sister account and password!!!!!

#4

Post by russellhltn »

Contact your ward clerk for the phone number of support. Your sister will need to call, they won't work with anyone else.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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