Sign-in window just "spins", is stuck

Discussions around the Gospel Library application for Windows for Desktop and Mobile
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johnsabraham
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Posts: 5
Joined: Fri Jul 23, 2021 5:26 am

Sign-in window just "spins", is stuck

#1

Post by johnsabraham »

Edition Windows 10 Home
Version 20H2
Installed on ‎2021-‎03-‎17
OS build 19042.1110
Experience Windows Feature Experience Pack 120.2212.3530.0


There must have been an automatic update this week because the application displays "Signed in as <My Name>"; a green, circled check mark, and a spinning circle. The Church background image (of the Saviour) is also displayed, and the version number "V 5.2.10.0". As kmstewar said below, I've been using this for a while. I currently use it in Zoom meetings for hymns, training, and supporting discussion, so my need is urgent as meetings are multiple and weekly.

Thanks for any support you can offer.
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LDSSupport_GospelLibrary_SpinningSignin_20210723.png (98.39 KiB) Viewed 186 times
johnsabraham
New Member
Posts: 5
Joined: Fri Jul 23, 2021 5:26 am

Re: Sign-in window just "spins", is stuck

#2

Post by johnsabraham »

So, I posted this two weeks ago (?) Does this mean that the Petawawa Branch is the ONLY unit that is experiencing this problem?
johnsabraham
New Member
Posts: 5
Joined: Fri Jul 23, 2021 5:26 am

Re: Sign-in window just "spins", is stuck

#3

Post by johnsabraham »

RESOLVED: I have resolved the issue by performing a Reset from the WIN 10 Start Menu (Gospel Library(right-click|More|App Settings(left-click)) Then,
Terminate
Reset
Note the warnings concerning data loss
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