Two accounts

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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donnaraeandersonneil
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Posts: 1
Joined: Sun Aug 08, 2021 5:20 pm

Two accounts

#1

Post by donnaraeandersonneil »

Hello this Donna Rae's granddaughter. I am trying to help my grandma recover her account. It looks like she has two different accounts attached to her email. One with her membership number and one that doesn't have her membership number. We are wondering how we can merge them into one account or how we can get this resolved. They are wanting to schedule a time at the temple and cant sign up. If you could reply to us that would be great! You can reach us at [email address removed] and [email address removed] thank you! -Kylee

[moderator note: email addresses removed. The forum is viewable by anyone worldwide. Private information can be seen and used by anyone.]
Last edited by jdlessley on Sun Aug 08, 2021 5:47 pm, edited 1 time in total.
Reason: remove private information that is visible to anyone worldwide
jdlessley
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Posts: 8777
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: Two accounts

#2

Post by jdlessley »

Please read the first thread titled PLEASE READ FIRST: Answers to Most Church Account Problems in the Church Account forum. It is the same forum you posted in. The last post in that thread may be the help you need.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?
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