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Re: LCR “Send a Message” application NOT sending to yahoo.com accounts

Posted: Mon Aug 30, 2021 8:18 am
by bob1314
Having the same issue. Stake Executive Secretary in the Indiana area, and trying to send out messages to the entire stake for stake conference. Didn't realize until I saw this thread that they are all Yahoo or aol accounts that are getting rejected. oddly enough, I even saw a few "byu.net" email addresses that were rejected as well.

Re: LCR “Send a Message” application NOT sending to yahoo.com accounts

Posted: Mon Aug 30, 2021 10:49 am
by garystroble
Just called the Global Service Center and they are aware the issue been resurrected, and they are working on it again.

Re: LCR “Send a Message” application NOT sending to yahoo.com accounts

Posted: Wed Sep 01, 2021 12:31 pm
by garystroble
Send a message is working to Yahoo and AOL accounts as of the test message I sent just now. Hopefully it does not stop working again, especially on the weekend like last weekend.

Re: LCR “Send a Message” application NOT sending to yahoo.com accounts

Posted: Sat Sep 04, 2021 9:52 pm
by nateblaylock
Just wanted to come here and say that this is still a problem. (I found this thread tonight after having a similar problem>)

Re: LCR “Send a Message” application NOT sending to yahoo.com accounts

Posted: Sat Sep 04, 2021 11:17 pm
by latviankid
Definitely still a problem, and several gmail addresses are getting blocked now too including the Bishops. Big problem!!

Re: LCR “Send a Message” application NOT sending to yahoo.com accounts

Posted: Sun Sep 05, 2021 11:02 am
by jondgrant
Still a problem for us, people with yahoo accounts are receiving messages sporadically as of today.

Re: LCR “Send a Message” application NOT sending to yahoo.com accounts

Posted: Sun Sep 05, 2021 9:40 pm
by jeffreid
Send a Message is still blocking yahoo, aol, some gmail, and a few others from our ward today.

Re: LCR “Send a Message” application NOT sending to yahoo.com accounts

Posted: Fri Sep 10, 2021 11:15 am
by garystroble
Message posted by the Church on LCR today:

Sending email through Church systems

The volume of emails being sent through Church systems has increased overtime. As a result, these systems on occasion reach their maximum capacity and fail to deliver some email messages. Emails sent to Yahoo and AOL addresses have been particularly affected. Church employees are working to resolve these issues and a solution will be made available soon. We appreciate your patience.

Re: LCR “Send a Message” application NOT sending to yahoo.com accounts

Posted: Sun Sep 26, 2021 1:18 pm
by zaneclark
A newsletter sent to my ward, yesterday, September 25th, did not reach AOL and Yahoo addresses.

Re: LCR “Send a Message” application NOT sending to yahoo.com accounts

Posted: Wed Oct 06, 2021 5:09 pm
by jtjacks
As someone else noted, this is a pretty common problem when the sender "spoofs" its address (like the church does) because filters on big email systems (like yahoo) may flag it as spam and block everything from that sender. There are ways to manage it so things aren't blocked, but it requires some skill and knowledge of how those systems work.

Sadly, I doubt anyone in Church IT has either - at least not at the level to fix this (or they would have fixed it months ago).

However, I happen to know that our stake technology specialist (my son) manages these issues for one of the largest online retailers in the world that sends out over a billion emails a week (and used to manage it for one of the largest social media companies). Many years ago he worked in Church IT and I am pretty sure he would be happy to consult with the Church IT team (for free) to get this fixed. If anyone in Church IT happens to read this forum, or if anyone has a contact there, please feel free to pass on my contact info or to look him up.