Suggest you try their web page instead:
https://servicenow.churchofjesuschrist.org/gsc
need to split up donors that were all submitted under head of household
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Re: need to split up donors that were all submitted under head of household
If you're the Finance Clerk for your Branch in Japan, any of the other leaders in the Branch Presidency should be able to also follow these steps. I'd expect that every Branch Clerk should have access to the help support for their country, so you might ask your Branch Clerk to help follow up with your issues. And if he doesn't know, he should contact the Stake Clerk as the next step in finding out.
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Re: need to split up donors that were all submitted under head of household
I also get logged out when trying to 'contact us'. not sure how to proceed on this....