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IPad will not get past the guest wireless screeen

Posted: Fri Sep 17, 2021 9:41 am
by randycsmith
I have a Senior Sister in our Ward who needs to connect to Liahona. We can successfully connect to the Liahona access point which then brings up the Guest Wireless Terms of Use screen. When we select “Continue to the Internet” the screen changes to a blank login screen (see attached image) and it never gets past this. I have tried to help her on Sundays and during an evening with no other events going on. I’ve also tried to get her iPad connected at different buildings in our stake. Each attempt results in the exact same blank screen.

As best as I can tell, her wireless settings are just the defaults and the same as I have on my iphone and iPad which connect just fine.

Re: IPad will not get past the guest wireless screeen

Posted: Fri Sep 17, 2021 10:43 am
by russellhltn
I think it's safe to say there's something unique to her iPad, otherwise we'd have a ton of messages like that.

It's either her initial screen, or it's trying to setup a VPN.

I can't tell if the network-auth.com is a Meriki site related to the church network, or perhaps her work network.

By chance, is this a "work" iPad?

Re: IPad will not get past the guest wireless screeen

Posted: Fri Sep 17, 2021 3:34 pm
by sbradshaw
Does she have any OS updates to install on her iPad?
By chance, have you tried clicking "Cancel" on the blank screen, to see if it actually did successfully connect?

Re: IPad will not get past the guest wireless screeen

Posted: Sat Sep 18, 2021 8:47 am
by randycsmith
It is not a work iPad and I updated the OS to the latest this week to make sure it was not that. I agree that it is likely an issue with the iPad because I could not find other issues like this one on the forum.

Re: IPad will not get past the guest wireless screeen

Posted: Sat Sep 18, 2021 12:02 pm
by russellhltn
I'd take a careful look at the apps installed. See if any of them are of the "safer internet" verity, such as internet filtering, VPN, or some kind of accelerator.

It probably wouldn't hurt to do a scan for malware.

There have been issues with Apple devices getting to the guest screen. Someone found the setting that fixed that. I forget the details. I think it was DNS.