Cannot log into LDS account

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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jjac2
New Member
Posts: 2
Joined: Thu Oct 07, 2021 8:53 pm

Cannot log into LDS account

#1

Post by jjac2 »

Cannot login to lds account on iPad.
josephsergemariephilippe
New Member
Posts: 1
Joined: Thu Oct 28, 2021 6:42 am

Re: Cannot log into LDS account

#2

Post by josephsergemariephilippe »

impossible de me connecter au site de l'Eglise
malofamily853
New Member
Posts: 1
Joined: Mon Nov 08, 2021 2:11 pm

Re: Cannot log into LDS account

#3

Post by malofamily853 »

My mother is old and wanting to set a temple appointment but cannot access her account. I've been trying to help her recover but it keep giving us the error message. We even tried to recover using her phone number for a verification code but still nothing. Please need help with this so she can start setting up an appointment for her to attend the temple.
BrianEdwards
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Posts: 276
Joined: Sun Oct 30, 2016 10:42 pm
Location: Michigan

Re: Cannot log into LDS account

#4

Post by BrianEdwards »

We can perhaps give ideas, but this is a user-to-user forum so we wouldn't have any access to other people's Church accounts. My first suggestion would be to have her contact her Ward Clerk, who can help her recover her account (and he can call Church Support for help if needed).
jdlessley
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Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: Cannot log into LDS account

#5

Post by jdlessley »

BrianEdwards wrote: Mon Nov 08, 2021 5:33 pm My first suggestion would be to have her contact her Ward Clerk, who can help her recover her account (and he can call Church Support for help if needed).
Just to be clear - The global service department (GSD) support will only speak to the church account owner. The ward clerk can get the support telephone number and give it to her. She will have to call GSD support to work through the issue.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?
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