Password recovery process

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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eliott.mourier
New Member
Posts: 10
Joined: Thu Jun 14, 2012 1:12 am

Password recovery process

#1

Post by eliott.mourier »

Hi,
Would it be possible to deeply revamp and rework the account's password recovery process for members ?
Here in France at least, it has been very annoying for many members because most members are unable to easily recover their password by themselves. The phone recovery mode for instance almost never send the text message (at least in France) for instance.
Having to call support for this makes it too complex and many members have stopped paying their tithing, especially during pandemics constraints, due to the complexity of password recovery for both adults and teenagers.
It is very sad that a complex and unworking technical process impede people from obeying commandments, serving more efficiently and eventually qualifying for temple recommend.

Thanks in advance for your help,

Bishop Mourier
Paris-East Stake
nmecantwin73
Member
Posts: 192
Joined: Thu Oct 11, 2007 9:36 am
Location: Utah

Re: Password recovery process

#2

Post by nmecantwin73 »

eliott.mourier wrote: Fri Oct 15, 2021 12:26 am Would it be possible to deeply revamp and rework the account's password recovery process for members ?
Recent updates now allow the Bishop or ward/branch clerk to update the member's email address on their record in LCR, which will then send an email to that member to verify the email address. Once that email address is verified, it can be used to recover the account (if there is one) via the Email Address or MRN options at https://account.churchofjesuschrist.org/recovery.
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