Cannot schedule temple appointments

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areemm
New Member
Posts: 1
Joined: Sun Oct 24, 2021 9:49 am

Cannot schedule temple appointments

#1

Post by areemm »

I was trying to schedule a temple appointment, but when I click the Appointments link, I get the "Page not found" message. I also can't search on the website.
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rmrichesjr
Community Moderators
Posts: 3004
Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon, USA

Re: Cannot schedule temple appointments

#2

Post by rmrichesjr »

There's a chance clearing your browser cache and deleting relevant cookies might solve the problem. If not, please use the Feedback button/link to report the problem to official channels.
davesudweeks
Senior Member
Posts: 2242
Joined: Sun May 09, 2010 9:16 pm
Location: Oklahoma, USA

Re: Cannot schedule temple appointments

#3

Post by davesudweeks »

When I have seen this, I have found that incognito or private mode usually works as well.
jonesrk
Church Employee
Church Employee
Posts: 2015
Joined: Tue Jun 30, 2009 8:12 am
Location: South Jordan, UT, USA

Re: Cannot schedule temple appointments

#4

Post by jonesrk »

I got that error yesterday and by clearing my cookies it did solve this issue.
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jarcher
New Member
Posts: 11
Joined: Sun Dec 15, 2019 2:21 pm
Location: Alpine, Utah

Re: Cannot schedule temple appointments

#5

Post by jarcher »

I had the error "Page Not Found" when going to schedule appointments, as soon as I switched browsers everything worked as designed so I cleared cache and cookies on the browser I was originally using and just like that the page loaded, I was able to enter credentials and schedule appointments once again.
mwholt
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Posts: 9
Joined: Tue Jul 24, 2012 9:00 am
Contact:

Re: Cannot schedule temple appointments

#6

Post by mwholt »

There are multiple backend bugs at play here.

BUG 1: First a faulty redirect chain:
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The initial request to:

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https://www.churchofjesuschrist.org/temples/schedule/appointment?lang=eng
gets redirected to:

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https://www.churchofjesuschrist.org/temples/auth/refresh?return_uri=https%253A//www.churchofjesuschrist.org/temples/schedule/appointment%253Flang%253Deng
The `return_uri` parameter is URL-encoded twice instead of once.

This page redirects to:

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https%3A//www.churchofjesuschrist.org/temples/schedule/appointment%3Flang%3Deng
So the backend read the "return_uri" parameter but only URL-decoded it once instead of twice. Which, of course, is a malformed URL. The browser treats this as a path component which it appends to the current page instead of an absolute, fully-qualified URL, resulting in a load of:

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https://www.churchofjesuschrist.org/temples/auth/https%3A//www.churchofjesuschrist.org/temples/schedule/appointment%3Flang%3Deng
Which is clearly a mistake. This is where things get even weirder. The Church's site responds to this with yet another redirect, but this time to:

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/temples/auth/https%3A/www.churchofjesuschrist.org/temples/schedule/appointment%3Flang%3Deng?lang=xx
which is a path-absolute location, but also clearly an invalid one. (Also the "lang" parameter got corrupted.)

The browser then applies that path to the current scheme and host, resulting in a final load of:

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https://www.churchofjesuschrist.org/temples/auth/https%3A/www.churchofjesuschrist.org/temples/schedule/appointment%3Flang%3Deng?lang=xx
which of course is 404 not found.

BUG 2: The cookies! Oh the cookies. The Church's site is clearly doing some bad bookkeeping, as opening a private/incognito tab, or using a different browser, or clearing the cookies, all work to avoid the bad redirects.

The cookies are almost 5 KB in size, so there's plenty to go wrong here.

The Church will have to fix their cookie handling, and also their URL encoding/decoding.

It's fine though, in the meantime we can all use incognito tabs to schedule appointments to worship and serve.
meganlaub
New Member
Posts: 0
Joined: Sun Dec 05, 2021 1:37 am

Re: Cannot schedule temple appointments

#7

Post by meganlaub »

I have tried privacy mode, clearing cache and cookies, a different browser, and a different device, and I am getting a redirect page on my temple appointments page. The page just keeps loading forever then goes to a blank white screen and never seems to load.
rmrichesjr
Community Moderators
Posts: 3004
Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon, USA

Re: Cannot schedule temple appointments

#8

Post by rmrichesjr »

meganlaub wrote: Sun Dec 05, 2021 1:41 am I have tried privacy mode, clearing cache and cookies, a different browser, and a different device, and I am getting a redirect page on my temple appointments page. The page just keeps loading forever then goes to a blank white screen and never seems to load.
The URL to which you are redirected might be of some use in case this thread catches the eye of a Church employee who happens to know somebody in the right group.

Please use the 'Feedback' button or link to report the problem through official channels. Make sure to state that you have already tried clearing cache and cookies. Ask for a response. If you don't get a response, ask your ward clerk how to contact the Global Services Department to see if they might have a solution.

For the immediate purpose of scheduling an appointment, do the temples support making appointments by calling the temple on the phone? Or, is it entirely online?
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