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Re: Pulpit HDMI Input and iPad Lightnight / HDMI adapters

Posted: Sun Jan 09, 2022 5:53 pm
by andrewjorgensen
russellhltn wrote: Sun Jan 09, 2022 5:05 pm Is that an active conversion, and if so, where does it get it's power?
It is. The power comes from the Extron video switch in the AV cabinet.

Re: Pulpit HDMI Input and iPad Lightnight / HDMI adapters

Posted: Mon Jan 10, 2022 1:23 pm
by Mikerowaved
harperrg wrote: Sun Jan 09, 2022 7:35 am We've got this problem at our building. Did you find any resolution with filing a trouble ticket?
Yes. A tech came out, ran some tests, then cut off the ends to a couple of cables and re-dressed them. This was done both at the pulpit and the rear of the chapel. All is good now.

Obviously, this might not be the solution for others, but it fixed our HDMI problems for both inputs.

Re: Pulpit HDMI Input and iPad Lightnight / HDMI adapters

Posted: Mon Jan 10, 2022 1:45 pm
by russellhltn
Mikerowaved wrote: Mon Jan 10, 2022 1:23 pm A tech came out, ran some tests, then cut off the ends to a couple of cables and re-dressed them. This was done both at the pulpit and the rear of the chapel. All is good now.
Probably some kind of network cable test, not just some "it works on my laptop" test.

Re: Pulpit HDMI Input and iPad Lightnight / HDMI adapters

Posted: Mon Jan 10, 2022 1:46 pm
by andrewjorgensen
Mikerowaved wrote: Mon Jan 10, 2022 1:23 pm
harperrg wrote: Sun Jan 09, 2022 7:35 am We've got this problem at our building. Did you find any resolution with filing a trouble ticket?
Yes. A tech came out, ran some tests, then cut off the ends to a couple of cables and re-dressed them. This was done both at the pulpit and the rear of the chapel. All is good now.

Obviously, this might not be the solution for others, but it fixed our HDMI problems for both inputs.
Curious. I wonder if actually they also did other things, like updating the firmware on the input boxes.

Re: Pulpit HDMI Input and iPad Lightnight / HDMI adapters

Posted: Mon Jan 10, 2022 3:06 pm
by Mikerowaved
andrewjorgensen wrote: Mon Jan 10, 2022 1:46 pm Curious. I wonder if actually they also did other things, like updating the firmware on the input boxes.
That I don't know. Our system is still under warranty, so I wouldn't think it would need FW updating yet.