Password Reset PC in Clerks Office

Discussions around the setup, operation, replacement, and disposal of clerk computers, not to include using MLS
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allibri425
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Posts: 12
Joined: Sat Dec 10, 2016 9:10 pm

Password Reset PC in Clerks Office

#1

Post by allibri425 »

We're unable to login to the PC in the clerks office this morning. We get an incorrect password error. Nobody in the bishopric is aware of anything changing. I try the password reset option and it points to a thumb drive that doesn't have the backup password.

I can't seem to find a support number to call and help reset it. Who do I call?
russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Password Reset PC in Clerks Office

#2

Post by russellhltn »

If your computer requires you to enter the account name, try adding ".\" in front.

For example. if the account was "clerk", type in ".\clerk".
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
allibri425
New Member
Posts: 12
Joined: Sat Dec 10, 2016 9:10 pm

Re: Password Reset PC in Clerks Office

#3

Post by allibri425 »

Thanks for the suggestion. It actually doesn't even allow me to select/change user accounts. It only lets me enter the password for user ChurchSupport. Tried resetting the PC and trying different internet connections.
russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Password Reset PC in Clerks Office

#4

Post by russellhltn »

allibri425 wrote: Sun Dec 05, 2021 12:49 pm It only lets me enter the password for user ChurchSupport. Tried resetting the PC and trying different internet connections.
In the lower left, should be a selection of accounts, or at least some form of "other".
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
allibri425
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Posts: 12
Joined: Sat Dec 10, 2016 9:10 pm

Re: Password Reset PC in Clerks Office

#5

Post by allibri425 »

I don't see any icon for switching accounts (appears to be locked down). The only icons I see are network, power (Sleep, Shutdown, or Restart), and Ease of Access. I attached a screenshot.
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russellhltn
Community Administrator
Posts: 31524
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Password Reset PC in Clerks Office

#6

Post by russellhltn »

That's odd. It appears that all other accounts have been disabled. The only thing I can think of is if you've been using "Administrator". A policy may have been pushed down that disabled that. Normally, you'd be using "Clerk" or "Unit 12345".


You'll need to contact support. Try this link:
https://www.churchofjesuschrist.org/hel ... s?lang=eng
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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