Church zoom account reverted to "basic"

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nwp1974
New Member
Posts: 1
Joined: Tue Nov 16, 2021 7:11 pm

Church zoom account reverted to "basic"

#1

Post by nwp1974 »

The Zoom account used by my ward provided by the Church reverted to a "basic" account instead of a "licensed" account.

We are still regularly using the webinar feature for sacrament meetings due to several "shut-in"s and also we have been using it to support seminary classes on a regular basis.

Would someone be able to explain why the account reverted to a "basic" account? This was done without prior notice, so we are a bit confused what is going on.
russellhltn
Community Administrator
Posts: 34418
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Church zoom account reverted to "basic"

#2

Post by russellhltn »

Did you change the email associated with the account? In the past, the email seems to be an important part.

Also check with your stake technology specialist - make sure he didn't pull the license.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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