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CAO headquarters 'transferred' to quickly. How can we get it back?
Posted: Tue Mar 15, 2022 2:13 pm
by russell208
A member made a donation to our YW Camp & Fundraiser of $200 on 3/9/22 however, they filled out the online donation slip to "Other-Book of Mormon" not "Other-YW camp & fundraiser" where it should have been placed. When we went in to see how to Transfer it back to the appropriate category, it had already been transferred out to CAO Headquarters.
It is very important to us that this families donation makes it back to the originally intended category.
thank you anyone for your feedback,
Russ Clark
CL Ward Clerk
Re: CAO headquarters 'transferred' to quickly. How can we get it back?
Posted: Tue Mar 15, 2022 2:16 pm
by eblood66
In LCR, go to the Donation Summary page and find the online batch for the donation. Click on the name of the donor to view the donation details. Click the Adjust Donation button and change the category to the correct one. Save and print the corrected documentation. File the documentation with your donation records.
Re: CAO headquarters 'transferred' to quickly. How can we get it back?
Posted: Tue Mar 15, 2022 2:28 pm
by russellhltn
russell208 wrote: ↑Tue Mar 15, 2022 2:13 pm
however, they filled out the online donation slip to "Other-Book of Mormon" not "Other-YW camp & fundraiser" where it should have been placed.
Unless something has changed, at least in the US, they can't select any kind of "Authorized Member-Financed Activities" (such as YW camp). In other words, they can't donate on-line. They have to go back to little gray envelopes.
Re: CAO headquarters 'transferred' to quickly. How can we get it back?
Posted: Tue Mar 15, 2022 3:28 pm
by drepouille
And this contribution to Other:AMFA is not tax-deductible, so it is not a donation as such.