Donations Page Unavailable

Discussions about the Online Donation system.
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PramArk
New Member
Posts: 3
Joined: Mon Apr 11, 2022 12:21 pm

Donations Page Unavailable

#1

Post by PramArk »

I've usually pay my tithing online, but recently I logged on to find that the donation link only shows my donation history, and not a way to enter a new donation. How do I fix this?
russellhltn
Community Administrator
Posts: 34418
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Donations Page Unavailable

#2

Post by russellhltn »

Did you change wards?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
PramArk
New Member
Posts: 3
Joined: Mon Apr 11, 2022 12:21 pm

Re: Donations Page Unavailable

#3

Post by PramArk »

I recently moved, but haven't had my records updated.
russellhltn
Community Administrator
Posts: 34418
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Donations Page Unavailable

#4

Post by russellhltn »

PramArk wrote: Mon Apr 11, 2022 9:47 pm I recently moved, but haven't had my records updated.
It's possible your old ward moved the records out to "unknown" leaving you without a ward. The system needs to know what country you're in as the rules are different for different countries. If there's no ward associated with your record, that could be a problem.

I'd suggest getting with your new ward and getting your records moved in.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
PramArk
New Member
Posts: 3
Joined: Mon Apr 11, 2022 12:21 pm

Re: Donations Page Unavailable

#5

Post by PramArk »

I'll try to get in touch, thanks for your help!
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