Wrong Name
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- New Member
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- Joined: Thu Aug 25, 2022 7:26 pm
Wrong Name
My account displays my brother's name instead of my own. I have tried editing the display name on Account Settings, but it does not do anything and the name does not change back to my own after I have saved it. Any advice?
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- Community Administrator
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Re: Wrong Name
It sounds like you've added your brother's MRN to your account.
One option is to give this account to your brother and create a new account with the right MRN for yourself. Otherwise, you'll have to ask the clerk for the phone number to support and call them up to have them fix it. No one else but support can do it.
One option is to give this account to your brother and create a new account with the right MRN for yourself. Otherwise, you'll have to ask the clerk for the phone number to support and call them up to have them fix it. No one else but support can do it.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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- Church Employee
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Re: Wrong Name
If you have the wrong mrn on the account and can sign in to it, I believe you can change the mrn.
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Re: Wrong Name
I don't see any option for doing that. I do see a "delete account" Button. However, I have doubts you could delete the account and immediately create a new one of the same name. It would also delete anything you might have wanted saved.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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- Church Employee
- Posts: 2372
- Joined: Tue Jun 30, 2009 8:12 am
- Location: South Jordan, UT, USA
Re: Wrong Name
You are correct. It looks like they've changed things (it's been a while since I've been to that page).russellhltn wrote: ↑Fri Aug 26, 2022 11:57 amI don't see any option for doing that. I do see a "delete account" Button. However, I have doubts you could delete the account and immediately create a new one of the same name. It would also delete anything you might have wanted saved.
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- New Member
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Re: Wrong Name
How Do I change the listing for first name. You have my first name and middle name listed for my first name.
How Can I Change It?
Bill
How Can I Change It?
Bill
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- Community Administrator
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Re: Wrong Name
I'm not sure where you're looking. You could try changing it on your account by going to "Account Settings" from the main page.busterbrown wrote: ↑Mon Sep 19, 2022 3:59 pm How Do I change the listing for first name. You have my first name and middle name listed for my first name.
How Can I Change It?
Otherwise, you'll need to talk to your ward clerk.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.