Missing Online Donations

Discuss questions around local unit policies for budgeting, reconciling, etc. This forum should not contain specific financial or membership information.
BrianEdwards
Senior Member
Posts: 1264
Joined: Sun Oct 30, 2016 10:42 pm
Location: Michigan

Re: Missing Online Donations

#11

Post by BrianEdwards »

Zephead wrote: Thu Sep 05, 2024 12:15 pm This is an issue right now, I just logged in to pay and it says I haven't paid anything this year, 2023 or 2022, it all says "no donations recorded". Is this some kind of IT glitch?
I can verify that my entire donation history is correctly listed when I log into my church account. I assume you've previously been able to see your donation history, and this is something new?

If so, the standard first suggestion is to try private/incognito browsing mode, as cookie-buildup often results in unexpected behavior with Church webpages. The second suggestion is usually to ensure that the account you're using to log onto the Church website, is actually connected to your MRN (membership record number). At times people have mistakenly used a church login that doesn't have their MRN, which would possibly cause the behavior you're seeing.
davesudweeks
Senior Member
Posts: 2704
Joined: Sun May 09, 2010 9:16 pm
Location: Washington, USA

Re: Missing Online Donations

#12

Post by davesudweeks »

Zephead wrote: Thu Sep 05, 2024 12:15 pm This is an issue right now, I just logged in to pay and it says I haven't paid anything this year, 2023 or 2022, it all says "no donations recorded". Is this some kind of IT glitch?
I'm online as of the time of this post and I can see my donations. Make sure your member ID is attached to your account. The site could have been having problems at the time you looked.
rswapp
New Member
Posts: 1
Joined: Mon Sep 09, 2024 12:47 pm

Re: Missing Online Donations

#13

Post by rswapp »

I donate directly to church headquarters (in-kind donations) or through my Fidelity Charitable Giving account. I do not want anyone at my ward level to see my donations. I think this is not uncommon.
katiescarlett71
New Member
Posts: 8
Joined: Mon Feb 19, 2024 7:28 am

None of my previous donations are posted 2024

#14

Post by katiescarlett71 »

Today is September 10, 2024. None of my donations for this year (2024) are showing up in my donation history. They were there about three or four months ago. I make my donations quarterly so I logged in to make my current donation and noticed that none of my previous ones are posted now. All of my information remains correct so that is not the issue.
BrianEdwards
Senior Member
Posts: 1264
Joined: Sun Oct 30, 2016 10:42 pm
Location: Michigan

Re: None of my previous donations are posted 2024

#15

Post by BrianEdwards »

katiescarlett71 wrote: Tue Sep 10, 2024 1:01 pm Today is September 10, 2024. None of my donations for this year (2024) are showing up in my donation history. They were there about three or four months ago. I make my donations quarterly so I logged in to make my current donation and noticed that none of my previous ones are posted now. All of my information remains correct so that is not the issue.
Perhaps contacting your local finance clerk is a good next step. If he can verify your donations are showing up, then at least you can be certain it's not a deeper issue.
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