Deleted LDS Member Tools app and now it won’t let me log in or do anything
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Deleted LDS Member Tools app and now it won’t let me log in or do anything
I couldn’t get the app to sync so I deleted the app from my iPhone. I redownload it and now it is in a state where it is not showing any of my data, but when I go to sign out it does nothing, when I go to sync it is stuck in a continual loop of “syncing” but nothing ever happens. I need help, can’t do anything with the app.
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Re: Deleted LDS Member Tools app and now it won’t let me log in or do anything
Sundays have historically been bad days to try and update or sync. Too many doing the same thing.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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Re: Deleted LDS Member Tools app and now it won’t let me log in or do anything
Good to know, but i have been trying for 2-3 weeks now. Even during the week.
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Re: Deleted LDS Member Tools app and now it won’t let me log in or do anything
What version of the Tools app is installing? The store will only install the most recent version for your OS, but that version may not be supported any longer.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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Re: Deleted LDS Member Tools app and now it won’t let me log in or do anything
The version is in one of the screenshots, but it is 4.7.1 7968
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Re: Deleted LDS Member Tools app and now it won’t let me log in or do anything
The same as what I have on my Android.
I've had cases where I've have to log out, force stop, clear the cache and storage, and then log back in to fix issues.
But your screen shots don't match what I see, so I'm guessing you're on iOS.
I've had cases where I've have to log out, force stop, clear the cache and storage, and then log back in to fix issues.
But your screen shots don't match what I see, so I'm guessing you're on iOS.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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Re: Deleted LDS Member Tools app and now it won’t let me log in or do anything
I deleted my member tools app yesterday because it kept telling me I needed to do something to enable automatic updates - but when directed to settings, it would not let me do as requested. So I disabled automatic updates, but every time I opened tools, I would get the same message and run around. After deleting the app and reinstalling several times, I still cannot access any information on the app. There is no prompt or way to sign in using my LDS account username and password. I am using an iPhone 11. Help!
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Re: Deleted LDS Member Tools app and now it won’t let me log in or do anything
I'm having the exact same issue
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Re: Deleted LDS Member Tools app and now it won’t let me log in or do anything
I have the same issue on iPhone 12. I’ve deleted the app and rebooted the phone but no luck. As a test I downloaded the app on a new iPad and it worked great. When is the new app scheduled to be released?
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Re: Deleted LDS Member Tools app and now it won’t let me log in or do anything
Same problem on iPad Air