Deleted LDS Member Tools app and now it won’t let me log in or do anything
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- New Member
- Posts: 1
- Joined: Tue Feb 06, 2024 4:33 am
Re: Deleted LDS Member Tools app and now it won’t let me log in or do anything
The apps will not log me in not matter what I do. (Deleting, reinstalling, password without special characters, and with at least 12 characters) I have tried all the suggestions (background refresh toggling, etc.). I can log in seamlessly on my browser on phone, iPad, and computer, but the iOS app refuses to recognize my password as correct. I have run out of new things to try. I haven't had much progress getting ahold of anyone or hearing a response from "feedback". Is there a way to chat for help? Or any other suggestions out there?
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- Member
- Posts: 125
- Joined: Sun Jul 13, 2008 8:21 pm
- Location: Brigham City, UT, USA
Re: Deleted LDS Member Tools app and now it won’t let me log in or do anything
If your phone has Android OS, clearing Tools app cache and user data may help. iPhones probably have a method for deleting similarly protected data, I'm just not familiar with it. For Android the path could be Settings, Apps..., Member Tools, Storage & Cache, Clear Cache and Clear Storage.