Deleted LDS Member Tools app and now it won’t let me log in or do anything

Discussions around the iPhone/iPad/iPod Touch versions of the Member Tools Application.
Post Reply
ssmith7
New Member
Posts: 4
Joined: Sun Jan 22, 2023 11:22 am

Deleted LDS Member Tools app and now it won’t let me log in or do anything

#1

Post by ssmith7 »

I couldn’t get the app to sync so I deleted the app from my iPhone. I redownload it and now it is in a state where it is not showing any of my data, but when I go to sign out it does nothing, when I go to sync it is stuck in a continual loop of “syncing” but nothing ever happens. I need help, can’t do anything with the app.
Attachments
ED67A6CF-B5C7-498A-B76D-1625394734FC.jpeg
D1312A92-96EE-474E-AD6F-FC2B1E5C24FC.jpeg
BB384063-020C-4521-A9D8-853CCD965BB4.jpeg
4AADCDE5-DC69-41DE-882D-3276C2E42544.jpeg
russellhltn
Community Administrator
Posts: 34421
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Deleted LDS Member Tools app and now it won’t let me log in or do anything

#2

Post by russellhltn »

Sundays have historically been bad days to try and update or sync. Too many doing the same thing.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
ssmith7
New Member
Posts: 4
Joined: Sun Jan 22, 2023 11:22 am

Re: Deleted LDS Member Tools app and now it won’t let me log in or do anything

#3

Post by ssmith7 »

Good to know, but i have been trying for 2-3 weeks now. Even during the week.
russellhltn
Community Administrator
Posts: 34421
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Deleted LDS Member Tools app and now it won’t let me log in or do anything

#4

Post by russellhltn »

What version of the Tools app is installing? The store will only install the most recent version for your OS, but that version may not be supported any longer.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
ssmith7
New Member
Posts: 4
Joined: Sun Jan 22, 2023 11:22 am

Re: Deleted LDS Member Tools app and now it won’t let me log in or do anything

#5

Post by ssmith7 »

The version is in one of the screenshots, but it is 4.7.1 7968
russellhltn
Community Administrator
Posts: 34421
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Deleted LDS Member Tools app and now it won’t let me log in or do anything

#6

Post by russellhltn »

The same as what I have on my Android.

I've had cases where I've have to log out, force stop, clear the cache and storage, and then log back in to fix issues.

But your screen shots don't match what I see, so I'm guessing you're on iOS.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
sharonhgoodman
New Member
Posts: 1
Joined: Mon Jan 23, 2023 10:01 am

Re: Deleted LDS Member Tools app and now it won’t let me log in or do anything

#7

Post by sharonhgoodman »

I deleted my member tools app yesterday because it kept telling me I needed to do something to enable automatic updates - but when directed to settings, it would not let me do as requested. So I disabled automatic updates, but every time I opened tools, I would get the same message and run around. After deleting the app and reinstalling several times, I still cannot access any information on the app. There is no prompt or way to sign in using my LDS account username and password. I am using an iPhone 11. Help!
pobzebmuas
New Member
Posts: 1
Joined: Mon Jan 23, 2023 3:18 pm

Re: Deleted LDS Member Tools app and now it won’t let me log in or do anything

#8

Post by pobzebmuas »

I'm having the exact same issue
dalelake
New Member
Posts: 1
Joined: Wed Jan 25, 2023 4:28 pm

Re: Deleted LDS Member Tools app and now it won’t let me log in or do anything

#9

Post by dalelake »

I have the same issue on iPhone 12. I’ve deleted the app and rebooted the phone but no luck. As a test I downloaded the app on a new iPad and it worked great. When is the new app scheduled to be released?
kenspiers
New Member
Posts: 1
Joined: Sat Jan 28, 2023 2:24 pm

Re: Deleted LDS Member Tools app and now it won’t let me log in or do anything

#10

Post by kenspiers »

Same problem on iPad Air
Post Reply

Return to “iPhone/iPad Member Tools App”