Deleted LDS Member Tools app and now it won’t let me log in or do anything

Discussions around the iPhone/iPad/iPod Touch versions of the Member Tools Application.
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chrisgrant
Member
Posts: 67
Joined: Tue Jan 03, 2012 6:56 am

Re: Deleted LDS Member Tools app and now it won’t let me log in or do anything

#41

Post by chrisgrant »

jdlessley wrote: Wed Feb 22, 2023 3:58 pm
mrswoolman wrote: Tue Feb 21, 2023 10:59 pm I am having the exact same issue on my iPhone 13.
Did you follow the recommendation in the post just before your post?
I can't speak for mrswoolman, but my iphone has background app refresh enabled, and I haven't been able to use Tools since October. The sync/update operation doesn't do anything.
deh56
New Member
Posts: 7
Joined: Wed Apr 25, 2012 9:34 pm

Re: Deleted LDS Member Tools app and now it won’t let me log in or do anything

#42

Post by deh56 »

Tools has not been working for me for several weeks. I have an iPhone 12 and just updated to OS16. It still won't work. It says I need to enable background app refresh, but when I go there in settings, it won't let me turn it on.
The app seems to work fine on my 6-year-old iPad running iPad OS 16.
scottptersen
New Member
Posts: 1
Joined: Tue Feb 28, 2023 6:41 pm

Re: Deleted LDS Member Tools app and now it won’t let me log in or do anything

#43

Post by scottptersen »

I was able to solve the issue as follows:

1. Settings -> General -> Background App Refresh
This MUST be set to ON (make any choice except OFF)
2. Scroll down to Tools and set it to OFF
3. Now set Tools to ON
4. Make sure to close and shut down Tools
5. Open Tools and you should be dropped into the security screen. The user/password is the same as your ChurchofJesusChrist.org user/password
chrisgrant
Member
Posts: 67
Joined: Tue Jan 03, 2012 6:56 am

Re: Deleted LDS Member Tools app and now it won’t let me log in or do anything

#44

Post by chrisgrant »

scottptersen wrote: Tue Feb 28, 2023 6:58 pm I was able to solve the issue as follows:

1. Settings -> General -> Background App Refresh
This MUST be set to ON (make any choice except OFF)
2. Scroll down to Tools and set it to OFF
3. Now set Tools to ON
4. Make sure to close and shut down Tools
5. Open Tools and you should be dropped into the security screen. The user/password is the same as your ChurchofJesusChrist.org user/password
This still gives me the perpetually unmoving "Updating . . ." alert.
(iPhone 7, iOS 15.6.1)
deh56
New Member
Posts: 7
Joined: Wed Apr 25, 2012 9:34 pm

Re: Deleted LDS Member Tools app and now it won’t let me log in or do anything

#45

Post by deh56 »

Scottptersen,

Those instructions worked great. Thanks so much for your help!
pmorgan1
New Member
Posts: 1
Joined: Thu May 11, 2023 6:35 pm

Re: Deleted LDS Member Tools app and now it won’t let me log in or do anything

#46

Post by pmorgan1 »

My husband it the Bishop and member tools continually says unavailable. He has emailed repeatedly with the supposed help desk and has done everything they've said to do. Still can't use it. Guess it's time to be released!
stevenlarelle
New Member
Posts: 1
Joined: Mon May 22, 2023 8:44 pm

Re: Deleted LDS Member Tools app and now it won’t let me log in or do anything

#47

Post by stevenlarelle »

I am not particularly conversant with all of the ways to jerry-rig a phone to make something work, but I do know that when I changed my password for my church accounts, I have been locked out of tools. By being locked out I refer to all the messages of the app not updating and then freezing. Uninstalling and reinstalling has not helped. Steven A.l
deh56
New Member
Posts: 7
Joined: Wed Apr 25, 2012 9:34 pm

Re: Deleted LDS Member Tools app and now it won’t let me log in or do anything

#48

Post by deh56 »

The instructions in the March 1 post by Scott Peterson worked for me. Please note that if background refresh is on, you need to toggle it off then on again. Anyway, that worked for me.
vly54@yahoo.com
New Member
Posts: 1
Joined: Sat Sep 23, 2023 12:51 pm

Re: Deleted LDS Member Tools app and now it won’t let me log in or do anything

#49

Post by vly54@yahoo.com »

New phone deleted tools app and reinstalled get in only so far asks for a pin. Won't let me go any futher
grantwilliams
New Member
Posts: 1
Joined: Fri Oct 13, 2023 5:24 pm

Re: Deleted LDS Member Tools app and now it won’t let me log in or do anything

#50

Post by grantwilliams »

Im having the same problem. I can not access the ward directory on my browser either.
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