Member email not recognized

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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tsukhdeo
New Member
Posts: 3
Joined: Tue Jan 21, 2014 6:10 pm

Member email not recognized

#1

Post by tsukhdeo »

I am the clerk for my ward. I added the email address for a member on the Member Information page 4 days ago. I tried to send an email from LCR but the "Send a Message" page does not show that this member has an email address. There is no special characters in the email address and it is a gmail address.
russellhltn
Community Administrator
Posts: 34422
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Member email not recognized

#2

Post by russellhltn »

Did you add it as as "household" or as a Personal? I believe LCR only uses the personal one. Even if it's a single member where the two would be the same.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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