Problems downloading Banks Statements

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rickel
New Member
Posts: 6
Joined: Wed Jan 18, 2012 3:50 pm
Location: The Netherlands

Problems downloading Banks Statements

#1

Post by rickel »

Since last Friday, April 21, 2023, my unable to access the downloaded bank statement for the period from 07-04-2023 to 20-04-2023.
I get the following error message:
Safari cannot open the page.
Safari cannot open the page 'blob:https:/|crffe.churchofjesuschrist.org/ec608bac-e9be-4605-
8260-ed026cde85ab' cannot open. The error is: 'The operation could not be completed.
(WebKitBlobResource error 1.)' (WebKitBlobResource:1)

Also tried to perform this action in FireFox but also fails?
Do you have a solution?

Ward Utrecht | The Netherlands | Unitnumber: 062707
Attachments
Scherm­afbeelding 2023-04-22 om 23.53.16.png
Scherm­afbeelding 2023-04-22 om 23.46.23.png
garystroble
Senior Member
Posts: 744
Joined: Thu Oct 20, 2016 4:34 pm
Location: near Milwaukee, Wisconsin, United States

Re: Problems downloading Banks Statements

#2

Post by garystroble »

Church systems have been more sluggish and problematic than usual the last few days. They may be doing maintenance or updates. If the problem persists into next week I would give the Global Service Center a call.
rickel
New Member
Posts: 6
Joined: Wed Jan 18, 2012 3:50 pm
Location: The Netherlands

Re: Problems downloading Banks Statements

#3

Post by rickel »

Hello Gary,
So far I still can't download the daily statements!
garystroble
Senior Member
Posts: 744
Joined: Thu Oct 20, 2016 4:34 pm
Location: near Milwaukee, Wisconsin, United States

Re: Problems downloading Banks Statements

#4

Post by garystroble »

rickel wrote: Thu Apr 27, 2023 1:05 am Hello Gary,
So far I still can't download the daily statements!
Give the Global Service Center a call. They should be able to help you.
russellhltn
Community Administrator
Posts: 34417
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Problems downloading Banks Statements

#5

Post by russellhltn »

First, I'd try using incognito mode. This could be dreaded cookie buildup problem.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
rickel
New Member
Posts: 6
Joined: Wed Jan 18, 2012 3:50 pm
Location: The Netherlands

Re: Problems downloading Banks Statements

#6

Post by rickel »

This solution don't doe anything. This is not the problem. The problem is that when you create a link to download a PDF. PDF PDF won't show, and you received an ERROR message!
Look at the error message:
Safari cannot open the page 'blob:https:/Icrffe.churchofjesuschrist.org/73a71715-0e3d-4378-beaa-bd7c0b1e9d34'. The error is: 'The operation could not be completed.
(WebKitBlobResource error 1.)' (WebKitBlobResource:1)
4 people have the same problem. They could not download the PDF because an error message. They all use difference Operating Systems!

We have this problem for more then 3 weeks! Hopefully the programmer find the problem of this cause
Attachments
Bank statements can’t be download - disappear an ERROR.pdf
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(245.74 KiB) Downloaded 271 times
russellhltn
Community Administrator
Posts: 34417
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Problems downloading Banks Statements

#7

Post by russellhltn »

Church webpages have an issue with cookie buildup. It can cause all kinds of issues. I personally have seen it block downloading a PDF. The quickest way to check for this is to try incognito mode.

If that doesn't work, then you'll need to contact support/GSD. No one here has the ability to fix the issue.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
rickel
New Member
Posts: 6
Joined: Wed Jan 18, 2012 3:50 pm
Location: The Netherlands

Re: Problems downloading Banks Statements

#8

Post by rickel »

No that doesn't works and support/GSD tell me to contact with you?
Being sent back and forth every time is no longer much fun for a user! Without feeling like you are really being helped!!!
russellhltn
Community Administrator
Posts: 34417
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Problems downloading Banks Statements

#9

Post by russellhltn »

rickel wrote: Thu May 04, 2023 2:48 am No that doesn't works and support/GSD tell me to contact with you?
Wait, what?? This forum is just community - other users like you. GSD is the official support channel. If they can't fix it, they're supposed to open a ticket with the developers.

Now, there's different parts of GSD. Is there some misunderstanding of where you're supposed to go? I can see area support sending you off to the one for North America as that's where the developers are.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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