two step authentication

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
mwk_pack
New Member
Posts: 1
Joined: Mon Oct 09, 2023 1:07 pm

two step authentication

Post by mwk_pack »

I have setup two step authentication using the sms function. However I am going to England and will not be able to receive texts.
I wil be using my IPhone and MacBook. What other authentication methods can I use?

thanks
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russellhltn
Community Administrator
Posts: 36220
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: two step authentication

Post by russellhltn »

mwk_pack wrote: Mon Oct 09, 2023 1:11 pm However I am going to England and will not be able to receive texts.
Are you sure? The last time I traveled out of country, I was on Wi-Fi only. So I turned on Wi-Fi calling and could get texts.

mwk_pack wrote: Mon Oct 09, 2023 1:11 pm I wil be using my IPhone and MacBook. What other authentication methods can I use?
I'd suggest going to https://account.churchofjesuschrist.org ... entication and checking the current options. Be sure to click on "Other Options" to see the full range.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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caillines
Member
Posts: 331
Joined: Sun Dec 14, 2008 6:09 pm
Location: Australia

Re: two step authentication

Post by caillines »

There is an option to use an authenticator app. I use this most of the time.
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RicardoAG
New Member
Posts: 1
Joined: Wed Oct 11, 2023 9:23 am

Re: two step authentication

Post by RicardoAG »

I have the same problem, I can't receive text messages or access the phone number I gave to verify. My account is not open on any device (I borrwed my partenr's account) and I cannot change the verification method. What can I do?
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BrianEdwards
Senior Member
Posts: 1511
Joined: Sun Oct 30, 2016 10:42 pm
Location: Michigan

Re: two step authentication

Post by BrianEdwards »

What can I do?
You're not the only one finding yourself in this type of situation! A forum search brought up this suggestion (amongst many others):
Your ward clerk can provide the phone number for the Global Services Department, who can help reset the authentication on your account.
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