File Download

Discuss ideas and suggestions around the Church website.
Hilohi
Member
Posts: 223
Joined: Sun Dec 26, 2010 8:22 pm

File Download

Post by Hilohi »

Sometimes the Church's website will ask if I want to allow downloads (see the attached picture). This often happens when I log into my Church account, leave it open for a bit (and it presumably times out), and then I try to navigate the Church's website again (usually the parts of the website where one needs to be in his account). I usually just close the window and then go back to the Church's website to log back in. This time I accidentally downloaded the file and it's a blank document file called "callback". First, why does the Church's website ask if I want to allow downloads in the aforementioned context (seems like an error to me) and, second, what's this "callback" file?

Edit: This issue is currently occurring when I click on the Ward Directory and Map link on the Church's website. When I click on said link, instead of going to the ward directory, I get the pop-up message shown in the screenshot (except it says "www.churchofjesuschrist.org" instead of "tech.churchofjesuschrist.org"). I get the same issue on two different computers.
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mevans
Senior Member
Posts: 2099
Joined: Tue May 22, 2012 1:52 pm
Location: California, USA

Re: File Download

Post by mevans »

It's actually your web browser (Safari) asking if you want to download a file. This is a security feature in browsers and there's usually a way to say you trust a site and always allow downloads from it so you can avoid the message. However, what's strange is that the church website is trying to download a file when you do something. The browser's just there telling you what's going on to see if you want to allow it.

Does this seem to be the behavior when navigating to any page after your login has timed out? Or are you usually going to specific pages that require login?
Hilohi
Member
Posts: 223
Joined: Sun Dec 26, 2010 8:22 pm

Re: File Download

Post by Hilohi »

mevans wrote: Sun Oct 15, 2023 8:56 am It's actually your web browser (Safari) asking if you want to download a file. This is a security feature in browsers and there's usually a way to say you trust a site and always allow downloads from it so you can avoid the message. However, what's strange is that the church website is trying to download a file when you do something. The browser's just there telling you what's going on to see if you want to allow it.

Does this seem to be the behavior when navigating to any page after your login has timed out? Or are you usually going to specific pages that require login?
Yeah, that's the strange part - that the Church's website is asking me if I'll allow downloads when I'm not actually downloading anything and I'm just trying to click to get to another part on its website/LCR.

Not sure about any page of the Church's website as I'm usually in LCR when this happens. That said, I did get that pop-up message when I tried to access these forums yesterday and the directory.
Cheerest
New Member
Posts: 1
Joined: Sun Oct 15, 2023 3:58 pm

Re: File Download

Post by Cheerest »

I am having the same issue.
ricklenderman
New Member
Posts: 1
Joined: Sun Sep 03, 2023 8:57 pm

Re: File Download

Post by ricklenderman »

Same challenge - following - giving me an error code to download “callback” when trying to approve CES ecclesiastical endorsements…on Safari, is that the challenge?

Thank you!
russellhltn
Community Administrator
Posts: 36020
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: File Download

Post by russellhltn »

It might be worth trying on a Chromium-based browser (Chrome, Brave, or Edge)
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
caillines
Member
Posts: 329
Joined: Sun Dec 14, 2008 6:09 pm
Location: Australia

Re: File Download

Post by caillines »

That will sometimes happen if there is a misconfiguration or server issue.

Instead of telling the browser "render this and display it to the user" it will say "here's a file". The browser doesn't know what to do with a random file, so it just tries to download it.

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