Tools & Ward directory is not working for me
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Beth@1918
- New Member
- Posts: 1
- Joined: Sat Mar 02, 2024 1:06 pm
Tools & Ward directory is not working for me
I am unable to use member tools or access the ward directory online on the church website. I get a browser console error message for the online church website and "Member Tools Services are unavailable. Please try again later." on my Android Tools App. Please help.
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russellhltn
- Community Administrator
- Posts: 34518
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Tools & Ward directory is not working for me
In order for them to work, you must have your MRN on your church account. Otherwise, the system will treat you like a non-member.
Secondly, your membership record has to be in a ward or branch. If your last ward/branch lost track of you, they may have moved you into "address unknown".
Secondly, your membership record has to be in a ward or branch. If your last ward/branch lost track of you, they may have moved you into "address unknown".
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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lisayhenry
- New Member
- Posts: 1
- Joined: Sun Mar 03, 2024 8:34 am
Re: Tools & Ward directory is not working for me
Yes it's been crashing while it's loading for about a week for me as well. I'm on a Pixel 6a with Android 14. Probably will have to uninstall and re-install.