Please improve server capacity and Sunday software issues!

[jeffreyglennbitton@gmail.com]

Hi, I'm a ward clerk, and I work in Software. It is so frustrating that the church websites and apps ALWAYS have server problems, especially on Sundays when we need it most! It makes it really hard for us to fulfill our callings. The LDS Tools app consistently has login issues. On the website, trying to submit and enter payments didn't work for nearly 2 hours earlier today. It's the same problem over the years. Please be more serious about this and dedicate more time and resources to fixing these issues. It's critical for the work to continue and I don't feel like it's getting the attention it needs. Please pay attention to the lousy member tools app ratings, members are trying to voice their discontent with it and it continues to be a problem. Thank you.

[jdlessley]

Hi, I'm a ward clerk, and I work in Software. It is so frustrating that the church websites and apps ALWAYS have server problems, especially on Sundays when we need it most! It makes it really hard for us to fulfill our callings. The LDS Tools app consistently has login issues. On the website, trying to submit and enter payments didn't work for nearly 2 hours earlier today. It's the same problem over the years. Please be more serious about this and dedicate more time and resources to fixing these issues. It's critical for the work to continue and I don't feel like it's getting the attention it needs. Please pay attention to the lousy member tools app ratings, members are trying to voice their discontent with it and it continues to be a problem. Thank you.

The Church Tech Forum is user-to-user discussion and collaborative self help. It is not an official support channel and there is no means of forwarding your concerns to those who can address them. Most of the Church online web pages have a feedback link at the bottom of the page to report issues, suggestions, and other feedback. The Church mobile apps have an in-app feedback feature to communicate feedback. Due to the large volume of messages for web pages as well as for mobile apps and the limited support personnel to manage them, you may not receive a personal response, or in many cases, any response at all. Most responses that are sent are automated receipt acknowledgements. Know, however, your messages will be forwarded to the appropriate person, team, or department for consideration.

Take time to search the forum and you will find all the issues and concerns mentioned have been identified and are actively discussed.

[russellhltn]

Many developers hold callings in their ward and are painfully aware of the issues. But they have to work within the projects assigned and the resources given.