Local Broadcasts Not Showing:

Discussions around receiving, originating, and holding Church broadcasts and conferences in meetinghouses including schedules, setup, equipment, and support.
melanieanndalton
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Joined: Fri Jan 17, 2025 11:28 am

Re: Local Broadcasts Not Showing:

Post by melanieanndalton »

We are experiencing the same issue. Webinars are set up in Zoom, they appear as "local broadcasts" on the Broadcast page, but when the event is over (in this case Sacrament Meeting) the link disappears from the Broadcast page. Any help would be greatly appreciated. Also, what is "GTS" in the previous comment it says to contact GTS. Thank you!
jdlessley
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Location: USA, TX

Re: Local Broadcasts Not Showing:

Post by jdlessley »

melanieanndalton wrote: Fri Jan 17, 2025 11:40 am Also, what is "GTS" in the previous comment it says to contact GTS. Thank you!
The reference was to the Global Services Department (GSD).
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
mmacconnell
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Location: Fairfield, CA

Re: Local Broadcasts Not Showing:

Post by mmacconnell »

russellhltn wrote: Mon Jan 13, 2025 10:34 am
mmacconnell wrote: Mon Jan 13, 2025 6:55 am For us it does not matter. It is both new and edited events that are having issues.
You might want to contact GSD.
I contacted them and they could see the issue on their end. In fact while I was on the call another STS called in with the same issue. Just waiting to hear back after they escalated the issue.
tonynocchi
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Re: Local Broadcasts Not Showing:

Post by tonynocchi »

mmacconnell wrote: Fri Jan 17, 2025 12:30 pm
russellhltn wrote: Mon Jan 13, 2025 10:34 am
mmacconnell wrote: Mon Jan 13, 2025 6:55 am For us it does not matter. It is both new and edited events that are having issues.
You might want to contact GSD.
I contacted them and they could see the issue on their end. In fact while I was on the call another STS called in with the same issue. Just waiting to hear back after they escalated the issue.
Did you receive an answer yet? I called as well (today) and they are escalating it.
tonynocchi
Member
Posts: 90
Joined: Sat Mar 23, 2024 11:32 am

Re: Local Broadcasts Not Showing:

Post by tonynocchi »

So on January 31st I received a response to delete our old Zoom broadcasts and we created a new zoom broadcast for our Sacrament meetings. This *mostly* worked. I'm saying mostly because it didn't pick up several of our Zoom broadcasts. For example, it didn't pick up our broadcast for April 27th, May 11th, or May 18th. It also picked up two broadcasts for August, one for September, and one for October (technically two but one is general conference weekend). Not super-worried about those at this point in time

I'll make a calendar note to check back in April and see if it's still messed up.

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