Trouble signing in

[Scottanderson907]

My granddaughter is having trouble signing into her account. She enters her email address as the username, but it says that the username and password combination which she uses is not correct when she tries to receive a email reminder of her password, no such email is received. Is this something we need to speak to the accounts specialist about?

[jdlessley]

If she is an unmarried child under the age of 18, then her parents can manage her account for her in their account(s). This includes checking on the username and resetting the password. They can also delete an account and create an account. Once she recovers her account and can sign in she should log into it and set the recovery email address registered in the profile. The recovery email address can be different from her Church Account email address.

If she is an adult, or under 18 and married, then she may need to contact the Global Services Department (GSD) support for help. She can also do this as a minor but should have an adult assist her when on the line with support.

[nmecantwin73]

My granddaughter is having trouble signing into her account. She enters her email address as the username, but it says that the username and password combination which she uses is not correct when she tries to receive a email reminder of her password, no such email is received. Is this something we need to speak to the accounts specialist about?

Please also read more about different Church Account helps here: viewtopic.php?t=43778