I received a new membership to our ward yesterday. I was able to print the record and IOS at the prompt during the send/receive, but when I tried to access the record minutes later to add their new telephone number, the records had seemingly disappeared. The records we basically gone. Has anyone else experienced this or have any advice on what happened/how to correct? There was no nothing out of the ordinary during the send/receive at all.
Thanks,
Lost Membership?
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brettnheath wrote:I received a new membership to our ward yesterday. I was able to print the record and IOS at the prompt during the send/receive, but when I tried to access the record minutes later to add their new telephone number, the records had seemingly disappeared. The records we basically gone. Has anyone else experienced this or have any advice on what happened/how to correct? There was no nothing out of the ordinary during the send/receive at all.
Thanks,
I have had an issue before where I tried to find a record in the system, but couldn't because the preferred last name was different that what I expected it to be. In the search and filter dialogs for navigating to a membership record, they use the preferred name for the display values. You could try using the first name as a search criterion, and see if you get more helpful search results.
Many questions are already answered on the LDSTech wiki. Check it out!
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Is it possible that they were moved out in a subsequent update in the same send/receive?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
Members disappearing
I just got off the phone with Support and they have confirmed there is a bug in the current software which apparently causes people to disappear. It is being worked on. Anyone else having an issue with members disappearing from the stake. (in my case it's the wife of the stake president, nother else changed, just her name is dropped from the family)
jshawut wrote:I just got off the phone with Support and they have confirmed there is a bug in the current software which apparently causes people to disappear. It is being worked on. Anyone else having an issue with members disappearing from the stake. (in my case it's the wife of the stake president, nother else changed, just her name is dropped from the family)
What suggestions did the service desk give. Did they provide any time-frame when a fix would be available?
Have you read the Code of Conduct?
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jshawut wrote:I just got off the phone with Support and they have confirmed there is a bug in the current software which apparently causes people to disappear. It is being worked on. Anyone else having an issue with members disappearing from the stake. (in my case it's the wife of the stake president, nother else changed, just her name is dropped from the family)
A couple of weeks ago, something split up our bishop's family, with him listed as head of household with 2 of their children and his wife as head of another household with the other 2 children. I had to put them together in one household again. I wonder if this is related to the same bug?
Released by a computer
In times past I have jested that one day my membership will just be gone from MLS, without even knowing of this bug, perhaps it is not a joke. Released by a computer. 

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