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How to tell if copier is on Local Unit Copier program

Posted: Wed Jul 14, 2010 11:53 am
by harjon
How can you tell if a copier is on the Local Unit Copier program managed by the Church?

Posted: Wed Jul 14, 2010 12:10 pm
by aebrown
Thrasonic wrote:How can you tell if a copier is on the Local Unit Copier program managed by the Church?
I don't know of any way to tell by visual inspection, although our new copiers did come with a sticker (placed by the FM Group, perhaps?) that gave the LDS Copier Administration support number.

In any case, your FM group would certainly know, since they would have delivered the new copier when it was placed in your ward or stake. I'm pretty sure that LDS Copier Administration could look it up as well, if you gave them the model and serial numbers.

Posted: Wed Jul 14, 2010 2:34 pm
by harjon
Thanks Alan. I'm checking to see if the FM Group installed it. How do I get in touch with the LDS Copier Administration if the FM Group comes back saying they didn't install it?

Posted: Wed Jul 14, 2010 3:24 pm
by crislapi
Thrasonic wrote:Thanks Alan. I'm checking to see if the FM Group installed it. How do I get in touch with the LDS Copier Administration if the FM Group comes back saying they didn't install it?
If your FM group didn't install it, why would you need to get in touch w/ LDS Copier Admin? Only copiers supplied by the FM group would be covered/managed by copier admin. To get a copier that is, you would also need to go through your FM group.

Local unit copier maintains a forum on this site here. A phone number listed for copier issues is 800-537-7192, but that would only be relevant for copiers on the Local Unit Copier Program.

Posted: Wed Jul 14, 2010 3:26 pm
by jonesrk
Thrasonic wrote: How do I get in touch with the LDS Copier Administration if the FM Group comes back saying they didn't install it?
From the wiki here you can get the phone number
LDS Copier Administration be reached at 800-537-7192; an interactive phone menu will connect you to the right department. In some cases, you will be connected to a third party (such as Xerox or En Pointe), but the person answering the phone will know that you reached them through the Church.

Posted: Wed Jul 14, 2010 10:05 pm
by russellhltn
crislapi wrote:If your FM group didn't install it, why would you need to get in touch w/ LDS Copier Admin?
The information from the FM group might be incorrect (they simply don't remember supplying it.), or LDS Copier Admin might be able to determine that this site meets the criteria for a replacement even if the existing copier was outside of their program.

It's only a phone call and I'd do that before spending the ward's money.

Posted: Thu Jul 15, 2010 9:40 am
by crislapi
RussellHltn wrote:The information from the FM group might be incorrect (they simply don't remember supplying it.), or LDS Copier Admin might be able to determine that this site meets the criteria for a replacement even if the existing copier was outside of their program.

It's only a phone call and I'd do that before spending the ward's money.
As always, good points.