We have a virus in our Clerk Office Computer

Discussions around the setup, operation, replacement, and disposal of clerk computers, not to include using MLS
eyewebmaster-p40
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We have a virus in our Clerk Office Computer

#1

Post by eyewebmaster-p40 »

Hi,
I'm the stake IT specialist and we have some virus problem in our computer. I updated the sophos antivirus but seem that virus has already in our computer and Sophos cannot remove it. What would we do with this problem?
Thanks
I'll be the best I can...
techgy
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#2

Post by techgy »

eyewebmaster wrote:Hi,
I'm the stake IT specialist and we have some virus problem in our computer. I updated the sophos antivirus but seem that virus has already in our computer and Sophos cannot remove it. What would we do with this problem?
Thanks
I would recommend that you contact your local support group and ask for help. They would no doubt have some specific instructions regarding the removal of any malware that they would wish you to follow before going too far. For assistance please contact your Philippines Area MSR Office in Manila

Question: Have you run a complete scan using Sophos?
Have you read the Code of Conduct?
russellhltn
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#3

Post by russellhltn »

What specific issues are you seeing that makes you think you are infected?

Without detailed information, I'm not sure what to advise except to make a backup of your MLS data files and anything else you need to save and reformat and reload the computer. You should have the original CDs to reload the computer.

I think your official source of support is your area office, but you can certainly come here for advice. Unfortunately, we won't be able to provide CD or other material to fix the problem.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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marianomarini
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#4

Post by marianomarini »

I think you have to reboot with a Win live CD with antivirus in it.
You can find Win CD live image in Internet (i got one for XP some year ago).
I you have some trouble searching CD image I can do it for you.
La vita è una lezione interminabile di umiltà (Anonimo).
Life is a endless lesson of humility (Anonimous).
LakeyTW
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Location: Salt Lake City, UT

#5

Post by LakeyTW »

eyewebmaster wrote:Hi,
I'm the stake IT specialist and we have some virus problem in our computer. I updated the sophos antivirus but seem that virus has already in our computer and Sophos cannot remove it. What would we do with this problem?
Thanks
Please contact me via PM with the name of the virus you think you have, a description of what you have done thus far, and your contact information.

Tom
lrawlins
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Win Boot Antvirus CD

#6

Post by lrawlins »

OK,

I missed something!

All the links I find relate to creating a Linux Boot CD, even the ones that state they are for Windows.

Any suggestions on finding a solution that doesn't require a bit of dabbling with the unknown?

Thanks,
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Mikerowaved
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#7

Post by Mikerowaved »

I see two options...

1) Backup anything you don't want to loose, reformat, reinstall from scratch. (Sometimes this is the easiest solution.)

2) Remove the hard drive and spin it up as a data drive on another PC. This can be done either internally on the 2nd PC, or by using an inexpensive IDE to USB cable. Scan it thoroughly for malware using at least 3 different programs*, then reinstall it in the original PC and scan it once again with Sophos to clean out any left over registry malware links.

* Possible free anti-malware programs include Malwarebytes, Ad-Aware, and SuperAntiSpyware. These particular programs will not interfere with the 2nd PC's already installed antivirus program and may be easily uninstalled once they are done scanning.
So we can better help you, please edit your Profile to include your general location.
lrawlins
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#8

Post by lrawlins »

I ran Malwarebytes on a machine last Saturday and now it has slowed down to a crawl. Malwarebytes removed 101 files at that time.

I carry SuperAntiSpyware on my flash drive, but wasn't aware of Ad-Adware.

Will run the other two tonight and see what happens.

Thanks
russellhltn
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#9

Post by russellhltn »

Mikerowaved wrote:1) Backup anything you don't want to loose, reformat, reinstall from scratch. (Sometimes this is the easiest solution.)
Given that most clerk machines are MLS and some data files, that might be the simplest approach. In some ways, it's the only sure approach. The reason is that anti-virus/malware only works against known malware. It can't detect something brand new that hasn't been reported yet. Just because nothing turns up in a anti-virus/malware scan doesn't mean it's clean.

So the only sure way is to start over.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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marianomarini
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#10

Post by marianomarini »

lrawlins wrote:OK,
I missed something!
All the links I find relate to creating a Linux Boot CD, even the ones that state they are for Windows.
Any suggestions on finding a solution that doesn't require a bit of dabbling with the unknown?
Thanks,
Search for PE Builder. This program is for Windows OS.
La vita è una lezione interminabile di umiltà (Anonimo).
Life is a endless lesson of humility (Anonimous).
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