Tech Forum

Re: the clerks having day jobs, I have been financial clerk this time for about 41/2 years, and I retired last March, and I have found that it is a lot easier to get through in the day hours now that I have that option. But I also agree that the hours should accommodate the clerks.

We just recieved another new computer in our stake. I had to take half a day off work to be able to call durring support hours today. I could not do this on Tuesday or Wednesday night because the ward needed the computer for tithing settlement. After thirty mintues of time on-hold, the support rep had the security reset in ten seconds flat. The Local Unit Support reps are very plesant and wonderful, it is the management of the call center that need to adapt and be flexible to meet the needs of the end users.

PRSPower wrote:I had to take half a day off work to be able to call durring support hours today.

I'm sorry that you thought you had to be at the computer for a security reset. You can call from anywhere. The only requirement is that the next transmission for the unit has to be done from the new computer.

I hope my sarcasm sensor did not just give me a false possitive.

I fully realise that you do not have to be at the computer to get security reset for a unit. If I had called ahead and got the security reset, then went to work on the computer tonight, and something went wrong or the security reset somehow did not take, I would have a brand new computer that is unusable, and there would be no support to call until Monday morning at 7:20 am.

I would like to know how early the support group gets in.
IT is there 24/7
but leader resources- I have no idea of how early I can call them.
and for the record when you call them they are usually a great help.

rggoodie wrote:I would like to know how early the support group gets in.
IT is there 24/7
but leader resources- I have no idea of how early I can call them.
and for the record when you call them they are usually a great help.

The Help Center's article on Local Unit Support has those details.

Still get this message
"No content in this list currently exists for your calling"
Not a very useful response to a Ward Clerk

rggoodie wrote:Still get this message
"No content in this list currently exists for your calling"
Not a very useful response to a Ward Clerk

I get the same thing. There must be something wrong with the website.

The local unit support link has changed. Go to https://www.lds.org/support-membership and scroll to the last section.

scgallafent wrote:The local unit support link has changed. Go to https://www.lds.org/support-membership and scroll to the last section.

Well, that's still the link from the Global Service Center article. So that link needs to be fixed. I submitted feedback on the GSC article noting this.