MLS Crash after update

Discussions around using and interfacing with the Church MLS program.
New Member
Posts: 2
Joined: Thu Jan 13, 2011 5:59 pm

MLS Crash after update

Postby chris_burnham » Thu Jan 13, 2011 6:07 pm

Upon doing a send / receive I downloaded the update to MLS 3.3 today. It asked me to restart the computer. After doing so, MLS fails to run. When I click on the icon, I see the splash screen for a second, and then it disappears. I confirmed via the process manager that mls.exe is not running, except for brief time I see the splash screen.

Is anyone else having this problem? What steps can I take to resolve it?

I'm an assitant clerk in a BYU student ward with a computer on-campus.

New Member
Posts: 45
Joined: Tue Jan 26, 2010 8:56 pm
Location: Klamath Falls, OR, USA

Postby dnslynn » Thu Jan 13, 2011 6:40 pm

I would first download and re-install MLS 3.3. There are instructions on how to download at . If that doesn't solve the problem, you can try a clean install following the instructions at . The "Preparation" step has you save the "C:\Program Files\LDS Church\MLS\Data" folder to the desktop. As a precaution, I would also save the "C:\Program Files\LDS Church\MLS\Units" folder to the desktop, and it doesn't hurt to have the your recent backup on hand.

New Member
Posts: 3
Joined: Thu Jul 30, 2009 4:08 pm
Location: Lincoln, Nebraska, USA

Refresh worked

Postby RDKatz » Sun Jan 16, 2011 5:38 am

One of my Wards had this problem. I re-installed MLS 3.3 and it worked. Thanks for your help.

New Member
Posts: 17
Joined: Mon Jul 20, 2009 9:56 am
Location: USA

Postby harjon » Sun Jan 16, 2011 1:15 pm

So far today I've had one unit in my stake that has had this same exact problem. We uninstalled the old MLS, downloaded and installed the new version, restored the data from backup and all is well.

New Member
Posts: 4
Joined: Sun Jan 16, 2011 2:54 pm

Having same problem

Postby whitingj » Sun Jan 16, 2011 2:55 pm

We are having the same problem and are trying a resinstall right now. We'll post when we have it working.

New Member
Posts: 4
Joined: Sun Jan 16, 2011 2:54 pm


Postby whitingj » Sun Jan 16, 2011 3:01 pm

We got the problem fixed. We downloaded mls from and just ran the mls install. Everything worked just great and it kept all the data (we didn't have to do a restore).

New Member
Posts: 5
Joined: Sun Jan 16, 2011 9:24 pm

Postby bflash98 » Sun Jan 16, 2011 9:27 pm

We had the same problem with one ward and we fixed it by installing the full install of 3.3 from We didn't have to re-import the data.

Posts: 165
Joined: Mon Jul 28, 2008 7:00 am
Location: Austin, Texas

Postby tortdog » Mon Jan 17, 2011 7:25 am

Crashed our system too. We downloaded and reinstalled and everything looks back to normal. Our stake tech specialist strongly advised AGAINST doing an "update" via MLS. He's had repeated calls from wards of the update crashing the systems.

Posts: 50
Joined: Mon May 18, 2009 6:44 pm
Location: Alexandria, VA

Postby kylehart » Mon Jan 17, 2011 7:56 pm

FWIW, +1. Inplace reinstall (after tracking down the unit password) worked.

Return to “MLS Support, Help, and Feedback”

Who is online

Users browsing this forum: Bing [Bot] and 1 guest