Interesting Problem Changing E-mail Address in Profile

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alyxlarsen
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Posts: 15
Joined: Tue Jan 18, 2011 7:46 pm
Location: Vernal, Utah, USA

Interesting Problem Changing E-mail Address in Profile

#1

Post by alyxlarsen »

A Member of my stake(I am the stake clerk so he asked me about this) cannot change his e-mail addresses for his lds.org login account. He has the same e-mail address as the Primary and Alternate e-mail addresses. It is an old e-mail no longer in use. He wants to change it but when he does it tells the following error:

Error: LDS Account does not allow this e-mail domain to be associated with your account. Please enter a different e-mail address.

It is refering to the old e-mail address, it is an @myldsmail.net address. If you attempt to change both the primary and alternate addresses at the same time it tell you that you can only change one e-mail address at a time. But when you try to change one you get the above error, refering to the old @myldsmail.net address. The new address is an @gmail.com address which is acceptable.
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aebrown
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Posts: 15128
Joined: Tue Nov 27, 2007 8:48 pm
Location: Sandy, Utah

#2

Post by aebrown »

alyxlarsen wrote:A Member of my stake(I am the stake clerk so he asked me about this) cannot change his e-mail addresses for his lds.org login account. He has the same e-mail address as the Primary and Alternate e-mail addresses. It is an old e-mail no longer in use. He wants to change it but when he does it tells the following error:

Error: LDS Account does not allow this e-mail domain to be associated with your account. Please enter a different e-mail address.

It is refering to the old e-mail address, it is an @myldsmail.net address. If you attempt to change both the primary and alternate addresses at the same time it tell you that you can only change one e-mail address at a time. But when you try to change one you get the above error, refering to the old @myldsmail.net address. The new address is an @gmail.com address which is acceptable.
That is interesting. I guess the message for us is not to use the same e-mail address for primary and alternate, but that doesn't help that member. It sounds like a situation that you'll have to get help on. Use the Help link on ldsaccount.lds.org, then choose "What if my issue is not listed here?" Then you'll see a link for contacting the support team.
Questions that can benefit the larger community should be asked in a public forum, not a private message.
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