Error 2 unauthorized?

Discussions around using and interfacing with the Church MLS program.
thor0128
New Member
Posts: 5
Joined: Thu Jan 20, 2011 5:13 pm

Error 2 unauthorized?

Postby thor0128 » Sat Mar 12, 2011 11:05 am

It seems we had to reinstall 3.3.1 of MLS per church headquarters to fix a financial issue.. now we can no longer do a send and recieve.. any ideas? anyone? Support is closed and we need to tranmit..

russellhltn
Community Administrator
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Sat Mar 12, 2011 11:29 am

Wait until support opens and ask for a "security reset". At this point, I don't think you have any other options.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

crislapi
Senior Member
Posts: 1265
Joined: Mon Jul 07, 2008 3:05 pm
Location: USA

Postby crislapi » Sat Mar 12, 2011 3:31 pm

thor0128 wrote:It seems we had to reinstall 3.3.1 of MLS per church headquarters to fix a financial issue.. now we can no longer do a send and recieve.. any ideas? anyone? Support is closed and we need to tranmit..

If you can find it in your recycle bin, try restoring your udx folder. If not, there is no way around this. You'll have to wait until you can call support and have your security token reset.

thor0128
New Member
Posts: 5
Joined: Thu Jan 20, 2011 5:13 pm

Postby thor0128 » Sat Mar 12, 2011 7:21 pm

Thank you I will guess we wait until support opens Monday.

captainBDSC
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Joined: Sat Jan 15, 2011 10:54 pm
Location: Ogden, Utah

Postby captainBDSC » Sun Mar 13, 2011 11:12 am

I think all this means is that the Server at Church HQ needs to be retold that your computer is good to talk to it. But it doe require a phone call. Your stake computer specialist should have a number with quick response to get this done rather than waiting for 45 mins on hold or so otherwise.

jdlessley
Community Moderators
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Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Postby jdlessley » Sun Mar 13, 2011 3:55 pm

captainBDSC wrote:I think all this means is that the Server at Church HQ needs to be retold that your computer is good to talk to it. But it doe require a phone call. Your stake computer specialist should have a number with quick response to get this done rather than waiting for 45 mins on hold or so otherwise.
We wish that the stake technology specialists had a faster way of getting through the help desk. But they use the same lines everyone else uses and get no preferential access.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?


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