Tech Forum

So i am stuck here for the last 2 hours waiting for the activation. It originally detected these scripts as outdated and gave me the instructionto update them. After clicking on the link......please wait for 2 hours now. I know it did something because the vpn came up, but nothing....no feedback that anyth8ng is going on.

Anyone else experience this??? Im waiting until the gsd is open.

I belive GSD is open 24/7.

RussellHltn wrote:I belive GSD is open 24/7.

Indeed they are. If you went thru the activation process and received an "activation successful" page you should be fine. The only reason to hang around for 2 hours would be confirm the access point is configured but even that usually doesn't take 2 hours.

If GSD cant get the 881 activated they escalate to Field and Campus Ops who I know can help you out.

Brad

The GSD is open 24/7 EXCEPT they close Saturdays at 6:00 pm MST and don't open back up until Sunday 12:00 (Noon) MST. To me, these are very inconvenient times, but I understand the reasons. I have found the weekend staff is out of it's element beyond re-scripting a device anyway, even if the re-script goes badly, they are quick to ask you to call back during the week when a technician that can really help is available. [This needs to be fixed at the GSD]

This Cisco 881 wanted to update the scripts BEFORE the activation sequence (it is the activation scripts that were being updated). I let the update process run for about 45 minutes with a Please Wait and a spinning graphic running, then restarted the browser again and waited another 45 minutes. I then decided to reboot the firewall all together, and when I launched the http://firewall.lds.org AFTER the reboot, the activation process took about 10 minutes. The wireless started up about 1 hour after I finished that activation.

I spoke to the GSD this morning about the issue, and they have had several calls about the process hanging, The script update is supposed to initiate a firewall reboot, but seems to hang at that point. So this seems to be a known issue, and I wanted to make sure we get this information out there for others.

If GSD cant get the 881 activated they escalate to Field and Campus Ops who I know can help you out.

Brad

I have NEVER known the GSD on a weekend to page anyone out. I have asked repeatedly, but they tell me they can't, this is not a single isolated incident. The meetinghouses I support on the weekends, are generally those that are 1 to 2 hours away. I have 4 buildings close enough to deal with during the week, but the other 4 are weekend support. Very disappointing experience generally when I'm with the GSD on the weekends.