KindooTroubleshooting - Revision history

Button23r at 22:32, 17 December 2025

2025-12-17T22:32:46Z

← Older revision		Revision as of 22:32, 17 December 2025
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	* Stand closer to the door to improve detection (within three feet of the door). You do not need to touch the door or the Kindoo logo.		* Stand closer to the door to improve detection (within three feet of the door). You do not need to touch the door or the Kindoo logo.
	* Ensure the Kindoo app has permission to access location and nearby devices. Check your device’s app settings and enable these permissions if they are not already active.		* Ensure the Kindoo app has permission to access location and nearby devices. Check your device’s app settings and enable these permissions if they are not already active.
	* Verify with your local leader that you have been granted access to the door. If you have been given temporary access you need to be granted access to both the Stake Kindoo site and specific doors. The dates for both access to Kindoo and the door needs to overlap to have access. See the [[StakeKindooManagerInstructions\|Stake Kindoo Manager Instructions]] section "Difference Between Temporary User Dates and Access Rights Dates"		* Verify with your local leader that you have been granted access to the door. If you have been given temporary access you need to be granted access to both the Stake Kindoo site and specific doors. The dates for both access to Kindoo and the door needs to overlap to have access. See the [[StakeKindooManagerInstructions\|Stake Kindoo Manager Instructions]] section titled "[https://tech.churchofjesuschrist.org/wiki/StakeKindooManagerInstructions#Difference_Between_Temporary_User_Dates_and_Access_Rights_Dates Difference Between Temporary User Dates and Access Rights Dates]"

	==== Door Doesn’t Open After a Success Message ====		==== Door Doesn’t Open After a Success Message ====

Waymana: /* Wi-Fi Access Issues */

2025-12-13T00:22:16Z

Wi-Fi Access Issues

← Older revision		Revision as of 00:22, 13 December 2025
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	==== Wi-Fi Access Issues ====		==== Wi-Fi Access Issues ====
	Kindoo requires an active internet connection (Wi-Fi or cellular data) and Bluetooth to function properly. Please ensure both are enabled on your device for the app to work as intended.		Kindoo requires an active internet connection (Wi-Fi or cellular data) and Bluetooth to function properly. Please ensure both are enabled on your device for the app to work as intended.

			==== Missing Door/Kin on the Nearby Entry Points Page ====
			If you open the Kindoo app and do not see the door that you are trying to enter.
			* Stand closer to the door to improve detection (within three feet of the door). You do not need to touch the door or the Kindoo logo.
			* Ensure the Kindoo app has permission to access location and nearby devices. Check your device’s app settings and enable these permissions if they are not already active.
			* Verify with your local leader that you have been granted access to the door. If you have been given temporary access you need to be granted access to both the Stake Kindoo site and specific doors. The dates for both access to Kindoo and the door needs to overlap to have access. See the [[StakeKindooManagerInstructions\|Stake Kindoo Manager Instructions]] section "Difference Between Temporary User Dates and Access Rights Dates"

	==== Door Doesn’t Open After a Success Message ====		==== Door Doesn’t Open After a Success Message ====
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	# If the door still doesn’t respond, turn your phone’s Bluetooth off, then back on.		# If the door still doesn’t respond, turn your phone’s Bluetooth off, then back on.
	# Close and reopen the Kindoo app.		# Close and reopen the Kindoo app.
	~~# If the issue persists, contact your local leaders via email and CC support@locktronics.com.~~

	~~==== Missing Door/Kin on the Nearby Entry Points Page ====~~

	~~# Verify with your local leader that you have been granted access to the door.~~
	~~# Stand closer to the door to improve detection (within three feet of the door).~~
	~~# Ensure the Kindoo app has permission to access location and nearby devices. Check your device’s app settings and enable these permissions if they are not already active.~~

	=== Error Messages ===		=== Error Messages ===
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	=== Support ===		=== Support ===
	For further assistance ~~or more information, email support@locktronics~~.~~com~~ or ~~visit https://web.kindoo~~.~~tech/~~.		For further assistance first contact your Kindoo Manager to ensure that access is correct. This is usually the Stake Building Representative or Stake Clerk.

			If the Kindoo Hardware is not working a local leader can submit a FIR for the FM Group to review.

	{{DEFAULTSORT:Kindoo Troubleshooting}}		{{DEFAULTSORT:Kindoo Troubleshooting}}

Button23r at 21:06, 20 March 2025

2025-03-20T21:06:15Z

← Older revision		Revision as of 21:06, 20 March 2025
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	{{DISPLAYTITLE:Kindoo Troubleshooting}}		{{DISPLAYTITLE:Kindoo Troubleshooting}}

			[https://www.churchofjesuschrist.org/tools/help/meetinghouse-access?cache=no&lang=eng Meetinghouse Access] > [https://www.churchofjesuschrist.org/tools/help/kindoo-overview?lang=eng Kindoo Overview] > Kindoo Troubleshooting

	==== Wi-Fi Access Issues ====		==== Wi-Fi Access Issues ====

Button23r: Created page with "{{DISPLAYTITLE:Kindoo Troubleshooting}} ==== Wi-Fi Access Issues ==== Kindoo requires an active internet connection (Wi-Fi or cellular data) and Bluetooth to function properly. Please ensure both are enabled on your device for the app to work as intended. ==== Door Doesn’t Open After a Success Message ==== # Ensure you are standing 3–5 feet from the door and tap Open again. # If the door still doesn’t respond, turn your phone’s Bluetooth off, then back on. # C..."

2025-02-27T17:40:22Z

Created page with "{{DISPLAYTITLE:Kindoo Troubleshooting}} ==== Wi-Fi Access Issues ==== Kindoo requires an active internet connection (Wi-Fi or cellular data) and Bluetooth to function properly. Please ensure both are enabled on your device for the app to work as intended. ==== Door Doesn’t Open After a Success Message ==== # Ensure you are standing 3–5 feet from the door and tap Open again. # If the door still doesn’t respond, turn your phone’s Bluetooth off, then back on. # C..."

New page

{{DISPLAYTITLE:Kindoo Troubleshooting}}

==== Wi-Fi Access Issues ====
Kindoo requires an active internet connection (Wi-Fi or cellular data) and Bluetooth to function properly. Please ensure both are enabled on your device for the app to work as intended.

==== Door Doesn’t Open After a Success Message ====

# Ensure you are standing 3–5 feet from the door and tap Open again.
# If the door still doesn’t respond, turn your phone’s Bluetooth off, then back on.
# Close and reopen the Kindoo app.
# If the issue persists, contact your local leaders via email and CC support@locktronics.com.

==== Missing Door/Kin on the Nearby Entry Points Page ====

# Verify with your local leader that you have been granted access to the door.
# Stand closer to the door to improve detection (within three feet of the door).
# Ensure the Kindoo app has permission to access location and nearby devices. Check your device’s app settings and enable these permissions if they are not already active.

=== Error Messages ===

==== Denied Access Message ====
This message indicates you do not have access to the selected door. Please contact your local leaders to request access.

==== Server Error Message ====
Restart the Kindoo app to reconnect to the server.

Confirm your phone’s data or Wi-Fi connection is enabled.

=== Support ===
For further assistance or more information, email support@locktronics.com or visit https://web.kindoo.tech/.

{{DEFAULTSORT:Kindoo Troubleshooting}}