Satellite FAQ - Revision history

Allisonwinder: Get rid of MHTech and replace with the Help Center info

2024-06-20T16:37:21Z

Get rid of MHTech and replace with the Help Center info

← Older revision		Revision as of 16:37, 20 June 2024
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	'''I have reviewed the documentation, but I’m still having trouble getting our broadcast solution to work properly. Where can I get additional help?'''		'''I have reviewed the documentation, but I’m still having trouble getting our broadcast solution to work properly. Where can I get additional help?'''

	[https://www.churchofjesuschrist.org/help~~/support~~/meetinghouse-technology/?lang=eng ~~MHTech.ChurchofJesusChrist.org~~] has the latest training information on satellite setup. If the receiver, dish, or other components of the satellite system are having problems, contact the facilities management group to determine if the components can be serviced or replaced. The Global Services Department can also assist with satellite troubleshooting.		[https://www.churchofjesuschrist.org/tools/help/meetinghouse-technology-training?lang=eng The Help Center] has the latest training information on satellite setup. If the receiver, dish, or other components of the satellite system are having problems, contact the facilities management group to determine if the components can be serviced or replaced. The Global Services Department can also assist with satellite troubleshooting.

	'''Is telephone support from the Global Services Department available on Sundays?'''		'''Is telephone support from the Global Services Department available on Sundays?'''
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	'''We have implemented an alternative solution for viewing a broadcast, but we are having trouble with it. Can we get help from the Global Services Department?'''		'''We have implemented an alternative solution for viewing a broadcast, but we are having trouble with it. Can we get help from the Global Services Department?'''

	If the broadcast solution you are using is internet streaming via ChurchofJesusChrist.org, the Global Services Department can help you. If your solution is not Church-approved, the Global Services Department is not prepared to support your alternative solution.		If the broadcast solution you are using is internet streaming via ChurchofJesusChrist.org, the Global Services Department can help you. If your solution is not Church approved, the Global Services Department is not prepared to support your alternative solution.

Brandg423: Added a breadcrumb

2022-06-22T19:16:14Z

Added a breadcrumb

← Older revision		Revision as of 19:16, 22 June 2022
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			> [[Meetinghouse Technology]] > [[Satellites]]


	== '''GENERAL QUESTIONS''' ==		== '''GENERAL QUESTIONS''' ==

Brandg423 at 19:43, 27 May 2022

2022-05-27T19:43:03Z

← Older revision		Revision as of 19:43, 27 May 2022
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	'''Will broadcasts be available live over the internet?'''		'''Will broadcasts be available live over the internet?'''

	Most Churchwide broadcasts are made available for both satellite reception and internet streaming. To check a specific worldwide broadcast, see the [https://www.churchofjesuschrist.org/broadcasts?lang=eng&video=12369994232836635445&mode=watchhttps://www.churchofjesuschrist.org/broadcasts?lang=eng&video=12369994232836635445&mode=watch Broadcast Schedule online]. If you still have questions, contact the [https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/my-calling-as-a-technology-specialist/global-service-department?lang=enghttps://www.churchofjesuschrist.org/help/support/meetinghouse-technology/my-calling-as-a-technology-specialist/global-service-department?lang=eng Global Services Department].		Most Churchwide broadcasts are made available for both satellite reception and internet streaming. To check a specific worldwide broadcast, see the [https://www.churchofjesuschrist.org/broadcasts?lang=eng&video=12369994232836635445&mode=watchhttps://www.churchofjesuschrist.org/broadcasts?lang=eng&video=12369994232836635445&mode=watch Broadcast Schedule online]. If you still have questions, contact the [[Global Services Department]].

	== '''SUPPORT''' ==		== '''SUPPORT''' ==

Brandg423 at 20:24, 23 May 2022

2022-05-23T20:24:59Z

← Older revision		Revision as of 20:24, 23 May 2022
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	'''I have reviewed the documentation, but I’m still having trouble getting our broadcast solution to work properly. Where can I get additional help?'''		'''I have reviewed the documentation, but I’m still having trouble getting our broadcast solution to work properly. Where can I get additional help?'''

	MHTech.ChurchofJesusChrist.org has the latest training information on satellite setup. If the receiver, dish, or other components of the satellite system are having problems, contact the facilities management group to determine if the components can be serviced or replaced. The Global Services Department can also assist with satellite troubleshooting.		[https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/?lang=eng MHTech.ChurchofJesusChrist.org] has the latest training information on satellite setup. If the receiver, dish, or other components of the satellite system are having problems, contact the facilities management group to determine if the components can be serviced or replaced. The Global Services Department can also assist with satellite troubleshooting.

	'''Is telephone support from the Global Services Department available on Sundays?'''		'''Is telephone support from the Global Services Department available on Sundays?'''

Brandg423 at 20:23, 23 May 2022

2022-05-23T20:23:55Z

← Older revision		Revision as of 20:23, 23 May 2022
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	~~= Satellite FAQ =~~

	== '''GENERAL QUESTIONS''' ==		== '''GENERAL QUESTIONS''' ==

Bretbassett: Moved Satellite FAQ article from MHTech to Wiki

2022-05-19T20:23:30Z

Moved Satellite FAQ article from MHTech to Wiki

New page

= Satellite FAQ =

== '''GENERAL QUESTIONS''' ==
'''Will broadcasts be available live over the internet?'''

Most Churchwide broadcasts are made available for both satellite reception and internet streaming. To check a specific worldwide broadcast, see the [https://www.churchofjesuschrist.org/broadcasts?lang=eng&video=12369994232836635445&mode=watchhttps://www.churchofjesuschrist.org/broadcasts?lang=eng&video=12369994232836635445&mode=watch Broadcast Schedule online]. If you still have questions, contact the [https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/my-calling-as-a-technology-specialist/global-service-department?lang=enghttps://www.churchofjesuschrist.org/help/support/meetinghouse-technology/my-calling-as-a-technology-specialist/global-service-department?lang=eng Global Services Department].

== '''SUPPORT''' ==
'''I have reviewed the documentation, but I’m still having trouble getting our broadcast solution to work properly. Where can I get additional help?'''

MHTech.ChurchofJesusChrist.org has the latest training information on satellite setup. If the receiver, dish, or other components of the satellite system are having problems, contact the facilities management group to determine if the components can be serviced or replaced. The Global Services Department can also assist with satellite troubleshooting.

'''Is telephone support from the Global Services Department available on Sundays?'''

Yes. However, support is limited to one hour prior to the start time of the broadcast. We recommend that you test your Church broadcast solution at least one week in advance. Testing in advance will allow you to work out any potential issues and make calls to the Global Services Department well before the event, when the service department is not as busy.

'''We have implemented an alternative solution for viewing a broadcast, but we are having trouble with it. Can we get help from the Global Services Department?'''

If the broadcast solution you are using is internet streaming via ChurchofJesusChrist.org, the Global Services Department can help you. If your solution is not Church-approved, the Global Services Department is not prepared to support your alternative solution.