Troubleshooting Wireless Access Points - Revision history

NormanKR at 17:01, 10 August 2023

2023-08-10T17:01:11Z

← Older revision		Revision as of 17:01, 10 August 2023
Line 36:		Line 36:
	## If the AP is connected to a properly configured port on a Meraki switch and still cycling between Orange and Rainbow status lights, perform a factory reset on the AP.		## If the AP is connected to a properly configured port on a Meraki switch and still cycling between Orange and Rainbow status lights, perform a factory reset on the AP.
	### If the error persists, contact the GSD.		### If the error persists, contact the GSD.


	== '''Status lights on the AP indicate normal operation (Solid Blue), but users are not able to reach the splash page or access the internet:''' ==		== '''Status lights on the AP indicate normal operation (Solid Blue), but users are not able to reach the splash page or access the internet:''' ==

NormanKR at 17:00, 10 August 2023

2023-08-10T17:00:44Z

← Older revision		Revision as of 17:00, 10 August 2023
Line 24:		Line 24:
	# '''SOLID GREEN''' indicates that the AP is operational, but no devices are connected to it.		# '''SOLID GREEN''' indicates that the AP is operational, but no devices are connected to it.
	# '''SOLID BLUE''' indicates that the AP is operational and has devices connected to it.		# '''SOLID BLUE''' indicates that the AP is operational and has devices connected to it.


	== '''Status lights indicating error or problems with the AP:''' ==		== '''Status lights indicating error or problems with the AP:''' ==
Line 54:		Line 55:
	## Power injectors and in line switches are not permitted. Meraki APs must connect to Meraki switches to function properly.		## Power injectors and in line switches are not permitted. Meraki APs must connect to Meraki switches to function properly.
	# APs connected to switch ports configured for “Public”, “Special”, “Facility”, or “Workforce” may have normal status lights, but client traffic will not pass properly through the switch.		# APs connected to switch ports configured for “Public”, “Special”, “Facility”, or “Workforce” may have normal status lights, but client traffic will not pass properly through the switch.


	== '''Users connect to the network and are unable to communicate on the network:''' ==		== '''Users connect to the network and are unable to communicate on the network:''' ==

NormanKR at 16:29, 10 August 2023

2023-08-10T16:29:20Z

← Older revision		Revision as of 16:29, 10 August 2023
Line 22:		Line 22:
	## This is not a normal circumstance but does indicate that the AP is able to communicate with the internet and the Meraki cloud.		## This is not a normal circumstance but does indicate that the AP is able to communicate with the internet and the Meraki cloud.
	## Once the update is complete the AP will reboot and return to normal operation.		## Once the update is complete the AP will reboot and return to normal operation.
	# '''GREEN''' indicates that the AP is operational, but no ~~clients~~ are connected to it.		# '''SOLID GREEN''' indicates that the AP is operational, but no devices are connected to it.
	# '''SOLID BLUE''' indicates that the AP is operational and has ~~clients~~ connected to it.		# '''SOLID BLUE''' indicates that the AP is operational and has devices connected to it.

	== '''Status lights indicating error or problems with the AP:''' ==		== '''Status lights indicating error or problems with the AP:''' ==

NormanKR at 16:18, 10 August 2023

2023-08-10T16:18:07Z

← Older revision		Revision as of 16:18, 10 August 2023
Line 8:		Line 8:
	# Verify that the Meraki Switch(es) is(are) powered up and indicate that they are online.		# Verify that the Meraki Switch(es) is(are) powered up and indicate that they are online.
	## Check the status indicator light and verify that it is solid white or blinking white.		## Check the status indicator light and verify that it is solid white or blinking white.
	## If the Meraki switch is not on-line, please follow the process outlined in the Meraki switch troubleshooting guide.		## If the Meraki switch is not on-line, please follow the process outlined in the [[Switches Troubleshooting\|Meraki switch troubleshooting guide]].
	# Verify that Meraki APs are connected directly to a Meraki PoE switch (Meraki MR3x APs are the only supported wireless solutions for meetinghouses).		# Verify that Meraki APs are connected directly to a Meraki PoE switch (Meraki MR3x APs are the only supported wireless solutions for meetinghouses).

NormanKR at 16:15, 10 August 2023

2023-08-10T16:15:52Z

← Older revision		Revision as of 16:15, 10 August 2023
Line 5:		Line 5:
	# Verify that the Meraki Firewall is powered up and indicates that it is online.		# Verify that the Meraki Firewall is powered up and indicates that it is online.
	## Check the Firewall status indicator light and verify that it is solid white or blinking white.		## Check the Firewall status indicator light and verify that it is solid white or blinking white.
	## If the Meraki firewall is not online, follow the process outlined in the Meraki firewall troubleshooting guide.		## If the Meraki firewall is not online, follow the process outlined in the [[Troubleshooting Firewalls\|Meraki firewall troubleshooting guide]].
	# Verify that the Meraki Switch(es) is(are) powered up and indicate that they are online.		# Verify that the Meraki Switch(es) is(are) powered up and indicate that they are online.
	## Check the status indicator light and verify that it is solid white or blinking white.		## Check the status indicator light and verify that it is solid white or blinking white.

NormanKR at 22:20, 3 February 2023

2023-02-03T22:20:51Z

Show changes

NormanKR at 02:23, 13 January 2023

2023-01-13T02:23:19Z

← Older revision		Revision as of 02:23, 13 January 2023
Line 33:		Line 33:

	== (2) Status lights indicating error or problems with the AP: ==		== (2) Status lights indicating error or problems with the AP: ==
	~~(a) An indicator that is permanently orange indicates that the device is not booting properly.~~

	~~(i)~~ Power cycle the device by disconnecting it from the Meraki switch and reconnect it. (ii) If the error persists, contact the GSD.		# An indicator that is permanently orange indicates that the device is not booting properly.
			## Power cycle the device by disconnecting it from the Meraki switch and reconnect it. (ii) If the error persists, contact the GSD
	~~(b)~~ An indicator that is continuously cycling between orange and rainbow indicates a problem with internet connectivity.		## An indicator that is continuously cycling between orange and rainbow indicates a problem with internet connectivity.
			### Verify that the device is connected directly to the Meraki switch. APs must be directly to the Meraki switch for proper functionality.
	~~(i)~~ Verify that the device is connected directly to the Meraki switch. APs must be directly to the Meraki switch for proper functionality.		### Make sure that the port on the Meraki switch is properly configured for as an AP port in the TM switch management tool.

	~~(ii)~~ Make sure that the port on the Meraki switch is properly configured for as an AP port in the TM switch management tool.

	(iii) If the AP is connected to a properly configured port on a Meraki switch and still cycling between Orange and Rainbow status lights, perform a factory reset on the AP. (iv) If the error persists, contact the GSD.		(iii) If the AP is connected to a properly configured port on a Meraki switch and still cycling between Orange and Rainbow status lights, perform a factory reset on the AP. (iv) If the error persists, contact the GSD.
Line 96:		Line 93:
	3. Default Gateway – 192.168.108.1		3. Default Gateway – 192.168.108.1

	4. DNS Servers – Vary depending ~~upon the filter policy at the site:~~		4. DNS Servers – Vary depending

	~~• Managed – 8.34.34.101, 8.35.35.101~~

	~~• Moderate – 8.34.34.102, 8.35.35.102~~

	• ~~Strict – 8.34.34.103, 8.35.35.103~~		•

	5. If devices are unable to reach a DHCP server they will usually show an IP address beginning with 169		5. If devices are unable to reach a DHCP server they will usually show an IP address beginning with 169

NormanKR at 21:45, 12 January 2023

2023-01-12T21:45:29Z

← Older revision		Revision as of 21:45, 12 January 2023
Line 1:		Line 1:
	Only Cisco or Meraki APs added through the TM portal are supported by the GSD, Network Operation, and Network Engineering.		Only Cisco or Meraki APs added through the TM portal are supported by the GSD, Network Operation, and Network Engineering.

			== a) Access Points are offline, wireless is unavailable, or wireless users are unable to access the internet ==

	~~'''1~~) Meraki ~~Access Points:'''~~		# Verify that the Meraki Firewall is powered up and indicates that it is online.
			## Check the Firewall status indicator light and verify that it is solid white or blinking white.
			## If the Meraki firewall is not online, follow the process outlined in the Meraki firewall troubleshooting guide.
			# Verify that the Meraki Switch(es) is(are) powered up and indicate that they are online.
			## Check the status indicator light and verify that it is solid white or blinking white.
			## If the Meraki switch is not on-line, please follow the process outlined in the Meraki switch troubleshooting guide.
			# Verify that Meraki APs are connected directly to a Meraki PoE switch (Meraki MR3x APs are the only supported wireless solutions for meetinghouses).

	~~a) Access Points are offline, wireless is unavailable, or wireless users are unable to access the internet~~

	~~i) Verify that~~ the Meraki ~~Firewall is powered up and indicates that it is online.~~		====== '''Check the AP status light (follow this process for each Meraki AP in question):''' ======

	~~(1) Check the status indicator light and verify that it is solid white or blinking white.~~		# Orange indicates that the device is booting. The orange light comes on as soon as the AP is powered up and may remain orange for a few minutes while it is booting.

	~~(a) If the Meraki firewall is not online, follow the process outlined in the Meraki firewall troubleshooting guide.~~

	~~ii) Verify that the Meraki Switch(es) is(are) powered up and indicate that they are online.~~

	~~(1) Check the status indicator light and verify that it is solid white or blinking white.~~

	~~(a) If the Meraki switch is not on-line, please follow the process outlined in the Meraki switch troubleshooting guide.~~

	iii) Verify that Meraki APs are in use and connected directly to a Meraki switch (Meraki MR33 or Legacy Cisco 1602 devices provided by CHQ are the only supported wireless solutions for meetinghouses).

	~~(1) Check the AP status light (follow this process for each Meraki AP in question):~~

	~~(a)~~ Orange indicates that the device is booting. The orange light comes on as soon as the AP is powered up and may remain orange for a few minutes while it is booting.

	(i) Normal condition immediately after booting.		(i) Normal condition immediately after booting.
Line 40:		Line 32:
	(d) Green indicates that the AP is operational, but no clients are associated to it. (e) Solid Blue indicates that the AP is operational and has associated clients.		(d) Green indicates that the AP is operational, but no clients are associated to it. (e) Solid Blue indicates that the AP is operational and has associated clients.

			== (2) Status lights indicating error or problems with the AP: ==
	(2) Status lights indicating error or problems with the AP:

	(a) An indicator that is permanently orange indicates that the device is not booting properly.		(a) An indicator that is permanently orange indicates that the device is not booting properly.

Line 91:		Line 81:


	'''Users connect to the network and are unable to communicate on the network:'''		== '''Users connect to the network and are unable to communicate on the network:''' ==

	1. Verify that all Meraki hardware is online (white indicator lights on firewalls and switches, green or blue indicator lights on wireless access points)		1. Verify that all Meraki hardware is online (white indicator lights on firewalls and switches, green or blue indicator lights on wireless access points)

NormanKR at 20:53, 12 January 2023

2023-01-12T20:53:31Z

Show changes

NormanKR: Created page with "1) Meraki Access Points: a) Access Points are offline, wireless is unavailable, or wireless users are unable to access the internet i) Verify that the Meraki Firewall is pow..."

2023-01-12T20:52:29Z

Created page with "1) Meraki Access Points: a) Access Points are offline, wireless is unavailable, or wireless users are unable to access the internet i) Verify that the Meraki Firewall is pow..."

New page

1) Meraki Access Points:
a) Access Points are offline, wireless is unavailable, or wireless users are unable to access the internet
i) Verify that the Meraki Firewall is powered up and indicates that it is online.
(1) Check the status indicator light and verify that it is solid white or blinking white.
(a) If the Meraki firewall is not online, follow the process outlined in the Meraki firewall troubleshooting guide.
ii) Verify that the Meraki Switch(es) is(are) powered up and indicate that they are online.
(1) Check the status indicator light and verify that it is solid white or blinking white.
(a) If the Meraki switch is not on-line, please follow the process outlined in the Meraki switch troubleshooting guide.
iii) Verify that Meraki APs are in use and connected directly to a Meraki switch (Meraki MR33 or Legacy Cisco 1602 devices provided by CHQ are the only supported wireless solutions for meetinghouses).
(1) Check the AP status light (follow this process for each Meraki AP in question):
(a) Orange indicates that the device is booting. The orange light comes on as soon as the AP is powered up and may remain orange for a few minutes while it is booting.
(i) Normal condition immediately after booting.
(ii) From orange the next state is normally the Rainbow.
(b) Rainbow (in this state the light will transition through several colors) indicating that the device is initializing its configuration and pulling information from Meraki’s cloud controllers.
(i) Under normal operation, once the AP has initialized and downloaded its configuration the next state is solid Green.
(c) Blinking Blue indicates that the device is updating.
(i) This is not a normal circumstance but does indicate that the AP is able to communicate with the internet and the Meraki cloud.
(ii) Once the update is complete the AP will reboot and return to normal operation.
(d) Green indicates that the AP is operational, but no clients are associated to it. (e) Solid Blue indicates that the AP is operational and has associated clients.